Requisition ID: 224611

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Transaction Screening Strategic Initiatives Problem Management will oversee the lifecycle of problems and issues related to name screening and transaction monitoring. This role involves leading the identification, analysis, and resolution of underlying causes of recurring incidents, ensuring efficient problem resolution, and minimizing the impact on business operations. The manager will also support the development and implementation of problem management strategies and procedures. Additionally, the role involves leading various projects and enhancement initiatives to improve the efficiency and effectiveness of our processes.

Is this role right for you? In this role, you will:

• Problem Identification and Classification: Lead the identification and classification of problems and issues that impact name screening and transaction monitoring processes.
• Root Cause Analysis: Oversee thorough investigations to diagnose complex problems and determine their root causes.
• Resolution Implementation: Coordinate with relevant teams to design and implement solutions that prevent the recurrence of identified problems.
• Lifecycle Management: Manage the lifecycle of problems from detection to resolution, ensuring all activities are documented and tracked.
• Proactive Problem Management: Develop and implement strategies to proactively identify and eliminate potential issues before they escalate.
• Documentation and Reporting: Create and maintain accurate records of problem management activities, including metrics for reporting and continuous improvement.
• Stakeholder Communication: Coordinate with stakeholders to communicate the status and resolution of problems, providing regular updates and reports.
• Training and Guidance: Provide training and guidance to the problem management team and other relevant stakeholders.
• Continuous Improvement: Conduct regular reviews of the problem management process and implement improvements to enhance efficiency and effectiveness.
• Projects and Enhancements: Lead various projects and enhancement initiatives aimed at improving the efficiency and effectiveness of the name screening and transaction monitoring processes. Collaborate with cross-functional teams to implement solutions and drive continuous improvement.
• Operational Analysis: Perform operational-level analysis for high-complexity files and meta investigations, ensuring timely and complete resolution.
• Collaboration: Work closely with frontline and compliance colleagues to identify true and false positive hits, performing detailed investigations.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Bachelor’s degree in Business, Finance, Economics, Computer Science, or a related field.
• At least 5-10 years of solid experience in AML/KYC, having conducted transaction monitoring and name screening reviews.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proven leadership and team management experience.
• Ability to work independently and as part of a team.

What’s in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
• Your career matters! You will have access to career development and progression opportunities.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.