Requisition ID: 212373

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

Contributes to the overall success of the ITSM engineering team under Global Enterprise & Technology Platforms (GTEP). Utilize the ServiceNow cloud-based workflow platform to provide enterprise IT Service Management, Asset Management and Operations Management in compliance with governing regulations, internal policies and procedures. Ensure team goals, plans, and initiatives are delivered in support of Scotiabank business strategies and objectives.

Accountability

• Collaborate with business stakeholders to gather, analyze, and document business requirements, ensuring alignment with organizational goals and objectives.
• Act as the liaison between business teams and technical teams, translating business needs into functional specifications and user stories.
• Lead requirements gathering sessions and assist in the creation of user stories, epics, and acceptance criteria for development teams.
• Analyze and improve business processes using Lean methodologies, focusing on eliminating waste, improving efficiency, and ensuring value delivery.
• Work within Agile frameworks (Scrum/Kanban) to manage and prioritize backlogs, facilitate sprint planning, and ensure timely delivery of business solutions.
• Facilitate and support daily standups, sprint reviews, retrospectives, and other Agile ceremonies.
• Collaborate to evolve DevOps practices to ensure smooth deployment processes, continuous integration, and delivery (CI/CD).
• Assist in the creation of system documentation, including process flows, use cases, and technical specifications.
• Perform gap analysis and recommend solutions to enhance business operations and systems.
• Conduct system testing and validation, ensuring that solutions meet business needs and requirements.
• Provide post-implementation support and assist with troubleshooting and issue resolution.
• Ensure adherence to Agile principles, Lean practices, and DevOps culture across the organization.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.