Customer Supply Chain Manager

Summary
A customer supply chain manager is a professional who acts as a liaison between a company's
supply chain operations and its customers. This role focuses on building strong customer
relationships by ensuring product availability, timely delivery, and customer satisfaction while
managing a company's supply chain performance from the customer's perspective. Key
responsibilities include managing customer relationships, optimizing supply chain processes,
analyzing performance, and proactively addressing any potential issues to meet customer
expectations.
Detailed Description
Performs tasks such as, but not limited to, the following:
 Customer relationship management: Serving as the primary point of contact for
customers regarding their supply chain needs, managing expectations, and building
strong, long-term relationships.
 Performance and risk management: Monitoring key performance indicators (KPIs),
reporting on results, and proactively identifying and mitigating risks to ensure customer
satisfaction and prevent disruptions.
 Data analysis and forecasting: Using data to analyze performance, understand demand
patterns, and inform decisions to improve the supply chain's overall effectiveness.
 Strategic Planning: Developing strategies to meet client needs and ensuring the client's
business objectives are met through the use of company services. Strategic Planning:
Developing strategies to meet client needs and ensuring the client's business objectives
are met through the use of company services.
 Sustainable cost reduction: Achieve cost savings through genuine efficiency
improvements rather than just squeezing supplier margins.flex,sup

Knowledge/Skills/Competencies
 Communication & Collaboration: Essential for effective liaison with customers and internal
departments. Ability to work effectively across various teams, including Sales, Logistics, and
Planning, to ensure alignment on priorities.
 Analytical Skills: Strong ability to apply analysis and judgment to assess performance against
key measures, determine priorities, and draw actionable insights from data. This includes
critical thinking and advanced problem-solving capabilities.
 Data Analysis & Systems Proficiency: Demonstrates strong knowledge of data analysis, with
the ability to utilize mathematical concepts such as probability and statistical inference.
Required technical proficiency includes:
 Advanced Excel skills.
 Familiarity with business systems (ERP, MRP).
 Experience with data analysis tools (Kinaxis, Excel) and supply chain software (e.g., Oracle).
 Experience with databases such as Kinaxis is a plus.
 Problem-Solving: Capable of addressing challenges, identifying root causes of failures, and
finding effective solutions to ensure customer satisfaction and operational efficiency.
 Organizational Management: Strong organizational and time management skills.
 Technical Communication: Extensive ability to utilize computer systems and applications to
gather required information and compile it into a customer-presentable format.
 Industry Experience: Prior experience in the manufacturing industry is required.
 Language: Fluent English proficiency.
Typical Experience
 three to four years of relevant experience.

Typical Education
 Bachelor's degree in related field, or consideration of an equivalent combination of education
and experience.