Technical Support Specialist
IT, Customer Service
Kanata, Ottawa, ON, Canada
CAD 56k-70,500 / year + Equity
Posted on Aug 1, 2026
Date Posted: Jul 31, 2026
Preferred Location: Kanata, ON, Canada
Alternate Location(s): N/A
Internal Requisition ID: 2026-211
Requisition Type: Replacement Position
Remote Type: No Remote
On Call Required: Yes
Travel Required: No
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Description
Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
What We Offer:
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
Duties, Responsibilities And Accountability:
The pay range for this role in Canada is: $56,000-$70,500 CAD.
The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role-specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.
Use of Artificial Intelligence in Hiring
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request.
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Preferred Location: Kanata, ON, Canada
Alternate Location(s): N/A
Internal Requisition ID: 2026-211
Requisition Type: Replacement Position
Remote Type: No Remote
On Call Required: Yes
Travel Required: No
Share:
Apply Now
Save Job Saved
Description
Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
What We Offer:
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
Duties, Responsibilities And Accountability:
- P rovide s effective customer service by handling technical support enquiries and following documentation policies
- Answer s technical inquiries , e nsures proper escalation procedures are followed and provide s pricing info rmation regarding Ross products, as required.
- Will be an active member of the on-call rotation for emer gency services (24 hours a day) as well as the 12pm to 8pm rotation.
- Expedites the return of service spares from the field. (RMAs)
- Perform s other related duties as required.
- T echnical diploma in Computers, IT, Broadcast or Electrical fields
- Additional education and computer courses are strong assets.
- Must be fluent in the English language (read, write, speak).
- Fluency in French, Spanish and/or Portuguese languages are also considered to be an asset
- Well-organized, very detail oriented, and a ble to multi-task
- Approachable and excellent communication skills
- High initiative and well-developed analytical skills
- Able to work in a reactive environment
- Must be driven, resourceful, and motivated. ( a self-starter )
- Must be able to work effectively with a team as well as independently
- Excellent trouble shooting and debugging skills
- High level of customer service experience
- Experience as a technical support specialist
- K nowledge of MS Word and Excel
- K nowledge of Sales Force or similar CRM system is an asset
- Valid Driver’s License and access to a vehicle
- Office Environment
- Possible heaving lifting if moving equipment
- Office, Moderate Noise
The pay range for this role in Canada is: $56,000-$70,500 CAD.
The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role-specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.
Use of Artificial Intelligence in Hiring
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request.
Share:
Apply Now