Ross Video is a world leader in Live Video Production Equipment. Our products are used by a who’s who of the global entertainment industry, including top broadcast networks like NBC, ABC, CBS and Fox in the USA; Rogers, CTV and the CBC in Canada and others around the world from Fiji to Finland and everywhere in between. We are # 1 in video production gear used in world-class Stadiums that host the top-tier sporting events such as the Olympics and NFL Superbowl. We create everything that touches video including robotic camera systems, video routing and processing platforms, production switchers, to graphics, virtual set and other software systems. Our products are used by top touring live acts to provide video walls, backdrops, and other production elements. Top webcasters like Revision 3 and MLB.com use Ross, as do other familiar names such as Peloton, Apple and Google. Our equipment is even used in deep-sea exploration and on the International Space Station. Join Ross and you will have a chance to work on advanced technology used to create and deliver content that connects people all around (and even above) the globe.

Job Overview:

We have an exciting and influential opportunity with the Production Switcher engineering team to help build the world’s most powerful video switchers. Reporting to the Senior Manager, Product Operations Management, the POM assists the Marketing Product Managers and Technical Product Managers to help manage and drive each project from concept, through successful release to manufacturing, market launch, and lifecycle support.

The POM is responsible for managing the project timelines for the agreed feature set. In addition to the work in Engineering, they will liaise with Manufacturing and Manufacturing Test Engineering at our Iroquois factory, as well as with Tech Support to enable smooth product sales & order process, build of required software products, and support of the product lifecycle.

Who you report to: Senior Manager, Product Operations Management

What we offer:

Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.

What the job is all about:

Project Planning and Execution:

• Follows, advocates and helps implement the corporate NPI process
• Works with the project team to identify and mitigate risks - developing and documenting a risk mitigation plan
• The POM is responsible for the creation and maintenance of project schedules, release planning and managing the product backlog
• Responsible for entry and maintenance of tasks and schedules in Jira.
• Creates and reviews user stories as well as acceptance criteria with the team.
• Identifies and initiates cross-team planning activities; track cross-team dependencies/commitments

• Assists the TPM, where required, in the coordination of project team development activities and for the effective follow-up - facilitating communication between individuals and teams.
• Works with TPMs, MPMs, Manufacturing (including Scheduling, Test, and Procurement) in developing product BOMs for each level of all new products
• Generates detailed project meeting minutes (including action item identification, assignment and follow-up). Provides summaries of minutes to stakeholders as needed.
• Tracks all development and product verification and identifies any potential project issues and challenges, including resource exposures or conflicts.
• Ensures that project status reports are generated on time as required.
• Responsible for ensuring the timely delivery of required input to the Technical Documentation team
• Responsible for providing communication on project status throughout the organization

Release:

• Works with the MPM’s and Director to define a product deployment plan
• Works with the MPM and TPM to coordinate and ensure training is provided for Technical Support, Commissioning, Sales Engineer, and Training team
• Owns and manages the Product release checklist and is responsible for ensuring that all disciplines (manufacturing, Marketing, Developments, etc.) follow through with and complete tasks required for a successful release

Product Lifecycle Management:

• Works with the Technical Support and Development teams, via an escalation process, to ensure customer satisfaction by managing and tracking any product deployment issues - providing prompt and appropriate customer communications.
• Tracks all field service issues and report on them internally as well as any required customer communications
• Where necessary, consults with the Field Service Team, TPM and MPM’s to determine any necessary actions required to resolve customer issues and/or dissatisfactions
• Responsible for maintenance (ECO, MCO, EOL, etc.) of all manufacturing data for all released products
• Responsible for monitoring and maintaining manufactured product costing and reporting any appreciable changes to TPM and MPM

Operation:

• Works with the MPM and TPM to help develop and record the Strategic Product Line Roadmap
• Provides support to entire product team on required purchases of materials, test equipment, and facility requirements
• Responsible for reporting on status of projects that are part of a government grant or other funding programs.

Who you are:

• Post-secondary education and engineering degrees are a strong asset.
• PMI Certification is an asset
• Strong knowledge of PM tools, specifically Jira and Confluence
• Familiarity with the product development process and the associated requirements of manufacturing.
• Familiarity with software planning and development.
• Strong expertise with Agile methodology