Order Administration Coordinator (Job Req # 2025-202)

Iroquois Facility, Iroquois, Ontario, Canada Req #2126

Tuesday, March 11, 2025

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Order Administration Coordinator

Order Administration (Admin) plays a vital role in Ross Video’s success and significantly contributes to Manufacturing and Order Operations. The primary responsibility of the Order Admin Coordinator is to oversee and manage the processes needed to initiate, create, and pass Sales orders, Technical Support orders, and Internal orders to Manufacturing. This includes ensuring fulfillment, shipment, and completion, ultimately leading to invoicing for the Finance department.

What we offer

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here.

Who you report to: Manager, Order Administration

Work Lane: Primarily Work from Home (PWH)

Some of the things you will work on:

• Order Processing: Enter, distribute, and invoice orders and technical support/sales orders using various ERP systems.
• Shipping: Manage daily shipping activities, track shipments, handle manual commercial invoices, and coordinate with customs brokers.
• Communication: Liaise with internal teams (Tech Support, Shipping, Purchasing, Finance) and external partners (Customers, Freight Companies, Customs Brokers).
• Returns and Demo Equipment: Process returns and assist with demo equipment paperwork.
• Reporting: Generate daily, weekly, and monthly OA activity reports and ensure accurate system reporting.
• Time Management: Handle fast-paced, time-sensitive tasks.
• Order Handling: Manage domestic and international orders, including technical support cases in Salesforce.

You should have experience with:

• A working knowledge of MS Word, MS Excel, Outlook (E-Mail) programs
• A good knowledge of Salesforce and a variety of ERP Systems experience is an asset
• An understanding of NAFTA/Customs/Intercoms is an asset
• Excellent attention to detail with solid data entry skills
• Concise written skills
• 2-3 years’ experience in an office setting

Bonus points if you have the following:

• Ability to work within a fast-paced environment
• Work independently, contribute to the team
• Adaptable
• Able to make best decisions for the business
• Ross Video inclusivity/EEO statement

Please note, certain positions at Ross Video are subject to background screening. If you are the successful candidate, you may be required to undergo a background check that may include employment verification, criminal records check, drug testing, credit checks, and motor vehicle records check for applicable roles.

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.