Business Operations Coordinator - Sales (Job Req #2025-027)

Ross Production Services Connecticut Office, Wallingford, Connecticut, United States of America Req #1979

Friday, October 25, 2024

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The Business Operations Coordinator – Sales is an integral part of our back-office functionality, and supports our Business Development Managers by handling sales opportunities, client billing, and invoice generation in partnership with Accounts Receivable.

This position is the lynchpin to our operation – with an understanding of remote production and/or operations, business processes, and finance, and pulling that all together to ensure consistently smooth closure of sales opportunities and accurate invoicing to clients.

The ideal candidate is based near our Wallingford, CT offices; however, fully remote consideration will be given to the right person.

Who you report to: Director, Business Operations

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

What the job is all about:

• Create and maintain account and contact information in our customer relationship management system.
• Manage customer accounts, including new client paperwork and tax documentation, corporate, financial, and other account details.
• Support Sales Development team by assisting with opportunity management, tracking activities, and performing data analysis.
• Optimize the effectiveness of our Business Development Managers and their respective sales opportunities by executing Sales-related administrative tasks.
• Liaise with BDMs, internal colleagues, and external clients with contract management efforts, including the sourcing and archival storage of signed contracts.
• Generate insightful reports as needed, using information in the CRM tool to support client relations and sales efforts, and to ensure accuracy with financial forecasts.
• Maintain timely and accurate information in multiple systems and make suggestions for efficiencies and improvements.
• Research billback costs, source T&E expenses and vendor invoices, and vet final invoice costs with BDM before presenting final invoice to client.
• Partner with Accounts Receivable, Sales Operations, and Inside Sales to finalize accurate invoices to be presented to customers.

Who you are:

• Hyper vigilant organizational skills.
• Understanding of remote production and/or operations, including standard language and terminology.
• Excellent communication skills, both with internal partners and external clients.
• Appreciation and desire for improved systems management.
• Superb attention to detail.
• Experience with Microsoft Office software and general computer software.
• Demonstrated ability to multi-task effectively when needed.
• Ability to work within assigned deadlines, prioritize with little guidance, and ask clarifying questions.
• Strong problem-identifying and solving skills.
• College / University degree, or equivalent experience.
• Minimum two years of work experience, preferably in a Sales Support or Customer Service role.
• Knowledge of, or previous experience using, Salesforce as a Customer Relationship Management tool.
• Experience with data analysis and report preparation.

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.