Services : Service Operations and Delivery Manager

Your tasks

• Delivering the Service strategy to ensure commercial success, particularly focused on the quality, efficiency and effectiveness of Service delivery
• Driving the teams to create revenue through managing, coordinating and delivering calibration and repair projects to time and budget, maximizing resource utilisation
• Alongside the Director of Service & Operations, driving continuous improvement of the function in a structured and logical way so that it pre-empts and surpasses the changing needs of the business
• Developing and improving high level stakeholder relationships this includes internal and external customers
• Expanding existing service capabilities
• Managing internal reference equipment maintenance
• Distributing daily work schedules to lead the team to appropriately factor volume, priority, customer expectations, and service centre goals into decision making processes
• Implementing new policies & procedures which guide staff in day-to-day activities.
• Facilitating a department climate which is open to change, empowers staff to be creative, to stretch their abilities, to challenge the status quo & to achieve continual improvement by adopting or adapting best practice in processes or procedures
• Training, coaching & empowering staff at a level appropriate to their experience & skills
• Managing delivery of Service Level Agreement obligations

Your qualifications

• Degree in Engineering, ideally RF, Electronics, and Communications
• Understanding RF measurement metrology principles
• Takes ownership by demonstrating accountability and commitment
• Attention to detail
• Agility to adapt flexibly to changes
• Analytical problem-solving skills in fault finding and diagnostics
• Excellent computer skills including ERP system, MS Office tools
• Ability to work autonomously and efficiently
• Result driven, can work in teams and cross-functionally
• Interpersonal and relationship-building skills
• Excellent time management and prioritisation of tasks
• Can-do attitude
• Good customer relations management skills

Interested?

We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn or XING.

Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

reference number:
Recruiting Contact: Zoe Branch

Rohde & Schwarz ist ein globaler Technologiekonzern mit aktuell ca. 14.000 Mitarbeitern und drei Divisionen: Test & Measurement, Technology Systems und Networks & Cybersecurity. Seit 90 Jahren entwickelt das Unternehmen Spitzentechnologie, verschiebt die Grenzen des technisch Machbaren und ermöglicht Kunden aus Wirtschaft, Behörden und hoheitlichem Umfeld ihre technologische Souveränität. Established in Australia 40 years ago, the local subsidiary of Rohde & Schwarz continues to provide the latest innovative equipment and expertise to customers in the fields of wireless communications and RF test and measurement, broadcast and media, aerospace and defence, cybersecurity and network technology. R&S Australia has also achieved considerable success providing integrated communications solutions to the Australian Defence Force. The local service centre supports customers in Australia and New Zealand, offering comprehensive calibration and repair service throughout all phases of the product lifecycle.