Services : Service Administration Team Coordinator

Your tasks

• Coordinates, develops, inspires, and supervises a team of approximately currently 6-8 administrative staff responsible for Eastern-Europe, including some dotted line staff in other countries. Supports the service administrative team in solving problems and answering questions that arise during work (customer communication, quote preparation, service order management, on-site work administration, logistics team)
• Cooperation with international R&S service administrative teams
• Close cooperation with the local technical support team
• Close cooperation with EU onsite campaign management team to fulfill onsite calibration demand in Europe
• Process development to increase customer satisfaction, quality, and efficiency, as well as reduce costs and service delivery times
• Support and implement internal projects
• Handling basic customer escalations
• Measurement of the administrative team's work based on global expectations
• Support for achieving administrative performance metrics, meeting deadlines, and enforcing them (TAT, OTD, RQ, etc.)
• As a member of the administrative team, able to perform: • Execution of Order Fulfillment. • Customer Service Representative role. • Creation of purchasing requests to subcontract services. • Processing of deadline shifts. • Resolving of delivery and invoicing. • Processing of requests for pickup and return service. • Pre- and post-processing of calibration campaigns.

Your qualifications

• University degree in Business administration, Logistics, Project management or Engineering, or comparable experiences in sales or service administration
• More than 3 years of experience in managing an administrative team in an international company environment,
• Flexibility, excellent communication, problem-solving, and organizational skills to achieve best fit outcomes,
• Excellent customer and quality focus,
• Deep understanding of administrative business processes,
• In-depth knowledge of SAP system and MS Office,
• Good teamwork and result-oriented skills, self-motivation to do things better,
• Native Hungarian and strong English language (a practiced C1 level) skills, both spoken and written,
• Residency in Hungary, Budapest and its surrounding area,
• Availability to travel abroad occasionally.
• The following experience will be valued: • Project management skills • LEAN knowledge • Knowledge of logistics and customs clearance processes

Interested?

We are looking forward to receiving your application! If you have any questions, please feel free to contact us.

We place great importance on equal opportunities. We are an equal opportunity employer and are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

The Rohde & Schwarz technology group is among the trailblazers when it comes to paving the way for a safer and connected world with its leading solutions in test & measurement, technology systems, and networks & cybersecurity. Founded more than 85 years ago, the group is a reliable partner for industry and government customers around the world. The Budapest-based Rohde & Schwarz Hungária Kft. beside professional sales acts as the Eastern-European regional service hub of the global company provides reliable, first-class repair, accredited and manufacturer calibration and system maintenance services for those cutting-edge technologies and products which are sold by other Rohde & Schwarz affiliates within the region. Due to our continuous growth, we are looking for passionate talent and highly-engaged colleague who wants to become part of our success story and help us further grow in the role as a