Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Rogers is seeking a Sr. Applications Analyst IT Maestro to provide high quality technology deliverables. Reporting to Senior Manager CRM Support & Delivery at Rogers Park Brampton Campus. This individual will provide functional / technical analysis and development for end to end delivery of multiple development projects. The successful candidate will adhere to Rogers coding standards, procedures and techniques and contribute to the technical design and development documentation

Typical Responsibilities:

• Primary function of this role is systems design and delivery of customer service applications of Amdocs Maestro CRM and Ordering systems.
• Participate in multiple concurrent Business and IT projects.
• Participate in project Design review sessions with IT Project Managers, Business Analysts and comply to SDLC process.
• Deliver Project artifacts in Agile and Waterfall methodology includes HLD, DDD, Review test plans, Support production deployments.
• Involves designing of moderate to high complexity, validate test transactions and support tests, revises as necessary.
• Document the detailed application specifications
• Translate technical requirements into programmed application modules
• Work with external parties vendor resources to ensure customized layer code reviews and suggest improvements and changes to align with Rogers best practices
• Understand and execute release management and change management processes for changes to business applications.
• Identify, troubleshoot and resolve application issues and code defects; escalates as appropriate
• Adapt to a constant and rapidly changing environment.
• Take ownership of a problem and stay with it through to resolution -- often involves coordinating the actions of people in other teams to achieve the desired result.
• Reviews release implementation notes, relevant documentation and participates in code reviews.
• Completes unit and integration testing, ensuring adherence to standards and design specifications.
• Develops and Support domain expertise in specific technical skills, tools, and techniques.

Minimum Qualifications:

• Minimum 5-8 years in an IT Application/Systems Analyst position within a fairly complex technical environments.
• Strong customer service orientation, demonstrated ability to "multi-task" in a fast- paced environment.
• Aptitude for process development and problem solving and technical troubleshooting skills
• Excellent oral / written communication and analytical skills as well as strong organizational abilities.

Technical Skills Requirement:

• Business Applications: Customer Service Applications / Amdocs Maestro Ordering modules - CRM, OMS, SOM/WOM.
• Software Engineering: Java, Oracle Weblogic, Azure and Oracle Cloud platforms
• Integration Technologies: SOAP, REST APIs, WSDL, Ejb
• eSkills: HTML/CSS, Webforms, Java/JSP, XML
• Databases: Oracle exa database 19c, SQL-Developer, PL-SQL
• Tools: Jira, Confluence, MS Project, Visio
• Infra: Windows, Linux, Citrix, Virtual m/c, LBs, Clusters

What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off
• TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 293255

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology