Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

The Data Centre Technician (DCT) is the initial point of contact at the facility and is responsible for ensuring the data centre and building are maintained in a professional and secure manner. Ensuring positive experiences for customers as they enter, exit, and work at the data centre is also a primary responsibility. The DCT will be the first responder and primary point of contact for incidents in the data centre. This position reports to the Data Centre Manager.

What you'll be doing:

• Security – Ensuring the property is secure for tenants and clients, management of access surveillance monitoring, investigation of problem situations.

• Daily Operations – Receiving duties, site inspection/walk-throughs and timely reporting of incidents outside of normal operating policy.

• Network - Ability to follow network jargon and knowledge of cross connects installation and troubleshooting.

• Follow policies and procedures related to escalations, ticketing, and change management.

• Adhere to all controls and processes to maintain SOC 1, SOC 2, PCI and ISO 27001 compliance.

• Emergency Operations – Primary point of contact/communications for staff, management, and emergency responders during a site incident.

• Administration – Shift change communications, documentation/reporting, maintaining a tidy work environment etc.

• Customer Service – Meet or exceed established Service Desk and/or individual goals of customer satisfaction.

• Continuous Improvement – Identify and report to the Data Centre Manager any situation or concerns that would improve quality or mitigate risk.

• Perform other duties as requested by the Data Centre Manager.

What you will bring:

• Excellent English language verbal and written communication skills.

• High School graduate with some post-Secondary education preferred.

• Technical Training by a recognized institution. Network, IT systems can apply as technical knowledge.

• Strong working knowledge of Microsoft Office.

• Customer service experience.

• Ability to work shifts that include: morning, afternoon, evening, and/or overnight on weekdays and weekends. Holidays as well.

• Strong ability to build rapport with co-workers and clients.

• Ability to work calmly in high pressure situations.

• Ability to lift up to 50 lbs without assistance.

• Must be able to provide a clear background check and credit check as well as obtain Reliability Level Security Clearance.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

o Self-driven career development programs (E.g. MyPath program)

o Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

o Homewood employee & family assistance program

o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

o Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

o Work for an organization committed to environmental protection

o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 34 Highland Park Way NE (183), Airdrie, AB
Travel Requirements: Up to 10%
Posting Category/Function: Data Centres & Technician
Requisition ID: 315228

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Business