Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

As a member of the Headend team, you will be responsible for and participate in all activities in the Headend and associated facilities. These activities include preparing, packaging, and maintaining all services carried on the Rogers network.

What you will be doing:

• Respond to trouble reports on the core transport and cable access network by performing effective and efficient problem analysis.
• Track and complete assigned incident tickets, participate in any postmortem incident root cause evaluations.
• Collaborate with the network operations center and platform teams to resolve network faults.
• Perform directed maintenance routines to ensure network standards are being met.
• Implement change workorders associated with network equipment changes or additions within the headend.
• Troubleshoot fiber optic network failures to determine possible impacts due to broken links leaving the headend.
• Maintain inventory of spare equipment and test tools and request replenishment as needed.
• Administrative: completion of assigned training, reporting of mileage, timesheets, expenses.
• Participate in development, continuous improvement, and following processes and procedures related to Faults Management, Preventive Maintenance, Change Control, Head End/Site audits and other duties as they pertain to the Head End.
• Ensure the proper documentation for services, equipment, and facilities are updated as required.
• Be aware and adhere to all applicable Health and Safety regulations, in accordance with legislation and related Company policy.

What you bring:

• Problem solving and resolution skills.
• Computer skills in MS-Office, VISIO, AutoCAD, Outlook, text editors, and others.
• Ablity to work independently with minimal supervision.
• Ability to organize, be self motivated, prioritize multiple tasks, problem solve, and keep a schedule.
• Sound IP and network architecture knowledge, including setup, troubleshooting, and maintenance is a definite asset.
• Sound knowledge of digital broadcast, RF and video technology is a definite asset.
• Sound knowledge of relevant Rogers Engineering and Operations processes.
• College diploma in Networking, Electronics, Electrical, or related field is required.
• A minimum of 10 years experience in the telecommunications field is required.
• Availability to work a nonstandard shifts including weekdays, weekends, and overnight shifts as well as the ability to work overtime and provide 24 hour on-call support on a regular rotational basis.
• Travel to sites within your responsibility as required.
• Have a valid driver's license.

What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

Schedule: Full time
Shift: Rotating
Length of Contract: No Selection
Work Location: 234 Newkirk Rd (239), Richmond Hill, ON
Travel Requirements: Up to 25%
Posting Category/Function: Technology & Quality
Requisition ID: 309675

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes: Technology