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Connected Home Technician

Rogers Communications

Rogers Communications

Barrie, ON, Canada
Posted on Thursday, July 4, 2024

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

Who we’re looking for

We are looking for a Connected Home Technician for Barrie area to be a part of our team that supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most.

Are you up for the challenge and the fun? If so, consider the following opportunity:

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.

  • Competitive Salary

  • Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

  • Health & Dental Benefits, Pension plan and Stock Matching options

  • Growth & Development opportunities to grow in Field Operations

  • Receive mentorship from NCC, HE and other roles outside Tech Ops

  • Work for an organization committed to environmental protection

  • We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you’ll do:

  • Installation and service of high-speed internet, home phone and smart home monitoring products

  • Inform customers of enhanced company products to secure increased sales

  • Complete company documentation pertaining to calls in accordance with the department processes and standards

  • Complete all assigned projects within established time parameters and standards

What you bring:

  • Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1st

  • Exhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientation

  • Have a valid driver's licence and be able to pass and complete a criminal record check and have a clear driving record

  • Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays

  • Willing and able to work in adverse weather conditions

  • Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights of up to 40ft.

  • Must have knowledge in Wi-Fi and general computer troubleshooting skills

  • Previous technical Telecommunications experience considered an asset but not a requirement

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Sperling Drive P.O. Box 8500 (160), Barrie, ON
Travel Requirements: None
Posting Category/Function: Field Operations & Installation
Requisition ID: 299646

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes: Customer Experience