We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Marketing​

Marketing is at the heart of Reckitt. We pride ourselves on our unique way of driving growth for some of the world's most loved and trusted health, hygiene and nutrition brands. Our purpose and fight are what motivates us to design and deliver distinctive communications throughout our consumer funnel, so that we deliver category growth as well as a positive impact on society. With extensive media and digital teams embedded throughout the organisation, we measure both our business and our societal impact. Our global teams lead on our overarching brand strategy, brand guardianship and innovation pipeline in close partnership with R&D. Leaving our local marketing teams to deliver on our regional goals in partnership with our Sales teams. With the scale of our 2500 marketing community - alongside our leading-edge Marketing Academy - your opportunities to grow and upskill will be extensive.

About the role

Are you ready to take on the challenge of enhancing customer relationships at Reckitt? We're on the hunt for a CRM Manager to lead our e-commerce customer engagement initiatives in the region / country. You will be pivotal in shaping the journey of our customers, ensuring a seamless and personalised e-commerce experience. At the intersection of innovation, data, and creativity, this role provides the playing field for making a significant impact on customer loyalty and our market growth.

Your responsibilities

- Track record in CRM management, focusing on e-commerce strategy and execution.
- Expertise in utilising CRM systems for customer segmentation and personalised marketing.
- Strong analytical capability, translating data insights into actionable CRM initiatives.
- Collaborative spirit, working well with diverse teams to meet shared objectives.
- Adaptable to the unique market demands and cultural distinctions within your region / country.
- Inspirational leadership in managing a team, encouraging innovation and pursuing excellence in customer experience.

The experience we're looking for

- Track record in CRM management, focusing on e-commerce strategy and execution.
- Expertise in utilising CRM systems for customer segmentation and personalised marketing.
- Strong analytical capability, translating data insights into actionable CRM initiatives.
- Collaborative spirit, working well with diverse teams to meet shared objectives.
- Adaptable to the unique market demands and cultural distinctions within your region / country.
- Inspirational leadership in managing a team, encouraging innovation and pursuing excellence in customer experience.

The skills for success

Consumer Insights, Analytical skills, Presentation skills, Drive Innovation, Creativity, Marketing optimization, Digital Marketing, Commercial accumen, FMCG/Consumer Health Experience, Negotiation.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.