Project Manager - Customer Service and Planning
Reckitt
We are Reckitt
Supply
About the role
We’re looking for a results-driven Project Manager to lead and coordinate strategic GBS initiatives across Customer Service, Planning, and Logistics. This role is critical to executing Reckitt’s supply chain transformation agenda—delivering operational excellence, process harmonization, and digital enablement across global hubs.
You’ll work closely with functional leads, transformation teams, and external partners to ensure projects are delivered on time, within scope, and with measurable impact.
Your responsibilities
Program & Project Leadership
Lead cross-functional projects from initiation to delivery across CS, Planning, and Logistics
Develop detailed project plans, timelines, and resource allocations
Manage risks, dependencies, and change control processes
Stakeholder Engagement & Governance
Partner with GBS functional leads and global process owners to align project goals
Facilitate steering committees, working groups, and stakeholder updates
Ensure clear communication and alignment across regions and functions
Execution & Delivery
Drive execution of transformation initiatives including process standardization, digital tool deployment, and capability building
Monitor progress against KPIs, milestones, and business outcomes
Coordinate with IT, data, and external vendors to ensure seamless integration
Continuous Improvement & Best Practice
Identify opportunities to improve project delivery frameworks and tools
Capture lessons learned and promote knowledge sharing across teams
Support the development of PMO standards and templates within GBS
The experience we're looking for
Proven experience in project or program management within supply chain or shared services
Strong understanding of CS, Planning, and Logistics processes
Excellent stakeholder management, communication, and problem-solving skills
Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira)
Desirable
PMP, Prince2, or Agile certification
Experience in global transformation programs or GBS environments
Familiarity with SAP, planning systems, and logistics platforms