We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Supply​

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

The Customer Service Analyst is responsible for providing dedicated customer service support to our external customers including processing orders, resolving issues that occur, and optimizing key performance indicators (KPIs). The Customer Service Analyst is also responsible for supporting internal stakeholders with reporting, monitoring/tracking, and improvement ideas for KPIs.

This role is not currently sponsoring visas or considering international movement at this time.

Your responsibilities

• Communicating and developing relationships with customer replenishment departments through Teams meetings, phone, email, and co-managed working groups
• Interfacing effectively and proactively with internal groups such as Sales, Operations, Logistics, and Demand and Supply Planning
• Managing customer orders to support and optimize on-time and product fill rate
• Having working knowledge of upcoming customer promotions and current item issues to mitigate on shelf availability risks
• Reporting product fill rate, customer delivery appointment and want date adherence, lead-time and cycle time variability, and inventory levels
• Recommending strategies to improve product fill rate, order frequency, lead-time variability, inventory levels, and cost to serve
• Reviewing and correcting orders for discrepancies in pricing, quantity, and other important details
• Managing and communicating the tactical details in critical/challenging situations effectively and quickly
• Participating and contributing in projects as supported by the Customer Service Lead

The experience we're looking for

• Bachelor’s Degree in a business-related field is preferred
• SAP experience preferred
• Two or more year’s relevant experience
• Strong computer skills (Excel, PowerPoint, and Word) are critical for success
• Ability to multi-task effectively while working in a fast paced and outcome driven environment
• Proficient written and oral professional communication
• Demonstrated ability to work independently and initiate action

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business accumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognize, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognize that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; color, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.