IT&D Sr. Analyst, Product Management - Customer Planning
Reckitt
Product, IT, Customer Service
Hyderabad, Telangana, India
Posted on Aug 27, 2025
We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
Information Technology & Digital
In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.
Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.
Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.
Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.
Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.
About the role
Reporting to the IT&D Senior Product Line Manager - Customer Planning, the role will support the development of processes and template standards for changes to Global TPM solutions. The role is responsible for governing and enforcing these processes and standards during the lifecycle of Sales Channel management projects, infrastructure & network changes, major programme or continuous improvement activity. The resource also supports the Business Relationship Managers (BRMs) in the Functional Relationship Management team during business case stages
This role has overall responsibility for application lifecycle management of specific applications that deal with Trade Spend Management and ultimately needs to ensure effective controls, consistency, standardisation and optimisation of Trade Promotion Management systems in Reckitt
Your responsibilities
- Support the development of a blueprint to achieve standardised solutions within Reckitt to simplify the change process going forward. This includes business process maps, data flows and integration points
- Work with Architect, Product Managers and business stakeholders to assess solution options
- Provide input and develop cost/implementation/technology plans up to TRB approval
- Maintain ownership of technology roadmap and vendor upgrade path and plan accordingly
- Be Engaged in TPM application rollout to new markets and work with the business team for any customizations as per business needs.
- Oversee change requests, provide guidance and approval as required
- Own small development, coordinate development strategy, ensure funding in place
- Maintain relationship with vendor support and escalation of issues
- Ensure BAU team is supported in terms of business process understanding, upskilling and documentation to help improve the services.
- Ensure appropriate documentation is developed and maintained and available as required
- Prepare for and participate in audits as required: ensure any audit findings are closed out
- Lead and co-ordinate IT General Controls evidence, testing and remediation for Sales systems
- Identify opportunities to streamline, consolidate or simplify the sales systems landscape for the RGM landscape, specifically TPM
- Act as SME for application and provide input/guidance/support to Project Teams
The experience we're looking for
- Educated in Business discipline or Computer Science to degree level, or equivalent experience
- Overall experience of around 8 to 10 years with at least 5 years of relevant experience
- Expertise in suite of CRM / TPM solutions like Siebel, SAP TPM, Salesforce CGC or any others
- Microsoft Office Suite to Proficient level.
- Strong team player who is collaborative and able to carry out tasks independently while delivering timely results.
- Power BI
- Ability to communicate effectively and confidently at all levels and teams
Preferred:
- Relevant Technical Certification
- ITIL V3 to Intermediate level.
- Experience of working within FMCG or Retail sector.
- Experience working with data modelling, data visualisation, SQL querying and dashboard creation
The skills for success
Power BI, SAP TPM, Microsoft Office, Salesforce CGC
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.