Global Manager Operational Excellence (OPEX)
Reckitt
Warsaw, Poland · France
Posted on Jul 30, 2025
We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
Human Resources
Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance. Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time. Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way.
About the role
We are seeking a strategic and results-driven Global Head of Operational Excellence (Sr. Manager level) to lead enterprise-wide process improvement initiatives with a strong focus on HR operations. This role will drive transformation through Lean Six Sigma methodologies, data mining, and workflow optimization, while partnering closely with IT&D, automation and Global Analytics teams to deliver scalable, efficient, and people-centric solutions.
Your responsibilities
- Lead and scale global operational excellence initiatives across HR and related business functions.
- Design and implement Lean Six Sigma and continuous improvement strategies to optimize HR processes such as talent acquisition, onboarding, payroll, performance management, and employee lifecycle.
- Collaborate with cross-functional teams to identify automation opportunities and integrate RPA, AI, and workflow orchestration tools into HR operations.
- Conduct data mining, root cause analysis, and predictive analytics to uncover inefficiencies and drive data-informed decisions.
- Develop and maintain a global framework for process governance, standardization, and performance measurement.
- Lead process discovery workshops, Kaizen events, and value stream mapping sessions to drive innovation and engagement.
- Establish and monitor KPIs, SLAs, and operational dashboards to track performance and ROI.
- Partner with HRIS and IT teams to ensure seamless integration of process improvements with existing systems.
- Build and mentor a global team of operational excellence professionals and change agents.
- Champion a culture of continuous improvement and operational agility across the organization.
The experience we're looking for
Qualifications:
- Bachelor’s degree in Business, Engineering, HR, or related field (Master’s preferred).
- Lean Six Sigma Black Belt certification required.
- 10+ years of experience in operational excellence, with at least 3 years in a global HR or shared services environment.
- Proven track record of leading end-to-end process improvement, workflow redesign, and automation projects.
- Strong analytical skills with experience in data mining, process mapping, and workflow design.
- Excellent English communication, stakeholder management, and change skills.
- Track record of leading a global team.
Preferred Attributes:
- Experience working in a matrixed, multicultural, and global environment.
- Deep understanding of HR systems and tools, including but not limited to:
- SAP SuccessFactors
- ServiceNow HRSD
- Power BI / Tableau / Alteryx (for analytics)
- UiPath / Blue Prism / Automation Anywhere (for RPA) - Plus
- Strong project management skills with experience using Agile, Scrum, or Lean project delivery.
- Passion for innovation, continuous learning, and delivering measurable business impact.
The skills for success
Data and Analytics, HR Process Improvement; Process management; HR Process improvement, Courageous leadership, Organisational structure, Storytelling; Data led storytelling, Execute plans, Strategic mindset, Digital literacy, HR Data Analysis; Data management; Employee data management, Operational Excellence, Commercial accumen, Solutioning.
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.