We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Human Resources​

Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance. Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time. Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way.

About the role

We are seeking a seasoned, strategic, and visionary Senior Manager, User Experience to lead the experience design agenda across our global HR Operations Shared Services organization. This individual contributor role is critical in driving a globally consistent, intuitive, and high-impact employee experience across all HR service lines and digital platforms.

You will act as the global UX thought partner for HR Ops, working at the intersection of HR, Technology, Digital Transformation, and Business Process Management to reimagine how employees engage with HR services—from hire to retire. This role is perfect for a senior professional with deep HR transformation expertise, a passion for user-centered design, and a proven track record of delivering experience-driven outcomes in complex environments.

Your responsibilities

1. Global UX Strategy & Experience Leadership

• Define and drive the global UX vision and strategy across HR Shared Services, aligned to enterprise-wide employee experience objectives.
• Serve as the UX design authority across all HR operational service lines (e.g., Onboarding, Talent Operations, Rewards, L&D, Helpdesk).
• Provide strategic input to senior leaders on how to evolve services to meet employee expectations in a hybrid, digital-first workplace.

2. Service Design & Journey Innovation

• Lead end-to-end service and experience design across all HR interaction channels (e.g., self-service, live support, chatbot, mobile, knowledge portals).
• Build and manage global persona libraries, journey maps, and experience blueprints; prioritize UX interventions based on impact and effort.
• Co-lead design sprints and cross-functional workshops with IT, GPOs, and Ops leaders to embed UX from ideation to implementation.

3. Experience Measurement & Insights

• Define and manage a global experience measurement framework, including CSAT, NPS, adoption, friction indicators, and sentiment analysis.
• Establish data-driven feedback loops with employees, HR stakeholders, and support teams to continuously refine the experience.

4. Strategic Partnership & Governance

• Act as the global UX representative in governance forums for HR tech rollouts, automation projects, and continuous improvement initiatives.
• Influence vendor strategy and user testing for major platforms (e.g., ServiceNow, SuccessFactors, etc.) to ensure best-in-class usability.
• Serve as an internal consultant and coach to functional HR teams and COEs to elevate design maturity across the enterprise.

5. Change Enablement & Advocacy

• Shape the narrative around HR service delivery by connecting employee insights to business impact.
• Develop engaging content and visual storytelling to socialize UX improvements and foster a culture of employee-centricity.
• Lead internal education efforts on experience design thinking and inclusive design principles.

The experience we're looking for

Minimum Qualifications:

• 7+ years of progressive experience in HR Transformation, Service Design, or Digital HR Experience roles.
• Strong understanding of end-to-end HR processes and global Shared Services operations.
• Demonstrated success as a strategic advisor and experience owner in large-scale enterprise environments.
• Bachelor’s degree in Human-Centered Design, Business, Engineering, HR, or a related discipline (Master’s preferred).

Preferred Expertise:

• Deep working knowledge of HR tech ecosystems (e.g., ServiceNow, SuccessFactors) and omni-channel experience design.
• Strong skills in journey mapping, prototyping, usability testing, and design software (e.g., Miro, Figma, Adobe XD, Qualtrics).
• Experience influencing at the Director and VP level across matrixed, global organizations.
• Certification or training in Service Design, Human-Centered Design, or Design Thinking is a strong plus.

Key Capabilities:

• Strategic systems thinker with high attention to detail
• Exceptional communicator with strong storytelling and influencing skills
• Analytical mindset with the ability to connect insights to business outcomes
• Passionate advocate for employee experience, inclusion, and digital simplification

The skills for success

Data and Analytics, HR Process Improvement; Process management; HR Process improvement, Courageous leadership, Organisational structure, Storytelling; Data led storytelling, Execute plans, Strategic mindset, Digital literacy, HR Data Analysis; Data management; Employee data management, Operational Excellence, Commercial accumen, Solutioning.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.