IT&D Senior Business Analyst - R&D
Reckitt
We are Reckitt
Information Technology & Digital
In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.
Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.
Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.
About the role
The IT Analyst – R&D plays a critical role in supporting the digital transformation of the Research & Development function. This role serves as a key interface between the R&D teams and IT, ensuring that technology solutions are effectively aligned with scientific and innovation-driven business needs.
Your responsibilities
1. Business Analysis & Stakeholder Engagement
Serve as the key link between R&D scientists, product developers, and IT teams. Gather and translate business needs into functional specifications. Facilitate workshops and process mapping to identify digital opportunities and close operational gaps across global and regional R&D teams.
2. Application & Systems Support
Provide support for R&D digital tools such as Electronic Lab Notebooks (ELNs), Laboratory Information Management Systems (LIMS), formulation platforms, and analytics systems. Monitor performance, resolve incidents, and ensure compliance with industry standards like GxP and FDA 21 CFR Part 11.
3. Project Delivery
Contribute to the full lifecycle of R&D IT projects, including upgrades, integrations, and new implementations. Collaborate with cross-functional teams to ensure successful delivery, manage user acceptance testing (UAT), and support change management and training efforts.
4. Data & Insights Support
Work with data teams to enhance access to R&D data through dashboards and self-service analytics. Promote data quality, consistency, and alignment across platforms to support informed decision-making.
5. Continuous Improvement & Innovation
Champion digital transformation by identifying process improvement opportunities using emerging technologies like AI, machine learning, IoT, and automation. Stay current with R&D IT trends and proactively introduce innovative solutions to the business.
The experience we're looking for
Essential:
- 2–5 years of experience in an IT Business Analyst or IT Support role, ideally within an R&D or scientific environment.
Desirable:
- Experience in FMCG, pharmaceutical, or consumer goods sectors.
- Familiarity with Agile/Scrum methodologies and tools (e.g., JIRA, Confluence).
- Exposure to cloud-based R&D tools (e.g., Sample Manager, Integration manager, LabWare, Infor Optiva,).
- Understanding of data privacy, compliance, and cybersecurity in an R&D context.
- Additional certifications (e.g., CBAP, ITIL, Agile, PMP) are a plus.
The skills for success
- Strong understanding of R&D processes in product development, formulation, clinical, or regulatory contexts.
- Experience with systems like ELN, LIMS, PLM (Product Lifecycle Management), or scientific data management platforms.
- Excellent communication and stakeholder engagement skills.
- Strong problem-solving and analytical capabilities.
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.