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IT Strategy & Operations Director



IT, Operations
Slough, UK
Posted on Monday, July 8, 2024

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​IT & D​

In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

We’re looking for a Strategy & Operations Director within our Internal IT Product Stream to illuminate the path of innovation at Reckitt. In this role, you’ll lead the charge in advancing our Information Technology & Digitalisation (IT & D) products, crafting strategies that elevate our processes. Your expertise will be pivotal in sculpting the future of Reckitt's digital landscape. Immerse yourself in a role where your vision redefines the potential of our IT & D function and your leadership fosters a culture of excellence and inclusion.

You'll be supporting the Product Stream Lead by optimising the operational aspects of Product management across the Stream’s portfolio. You will oversee the portfolio, analysing investment decisions and identifying short/long term capability gaps in order to maximise the value delivered by Products in scope. Accountable for operational efficiency and overall Product Stream performance to continue on from a successful digital transformation and to help lead Product stream development into the future.

Your responsibilities

  • Translates the Product Stream strategy to shape the Stream portfolio, deciding on objectives and goals that maximise the operational efficiency of the portfolio
  • Leads reviews of any significant portfolio elements on a periodic basis and on demand if they are challenged. Provides visibility on trends and forecasts versus plans and provides recommendations as to whether elements should continue as-is, be significantly changed, placed on hold or discontinued
  • Provides central Stream oversight on the in-flight initiatives included in the portfolio, ensuring that the required capabilities can be achieved by the skills of leadership, enabled by the correct tooling.
  • Interfaces with the Product Group lead and reports directly to the Product Stream lead when a skills gap needs to be filled. Provides recommendations for identifying, prioritizing, and coordinating resources engaged with all or many of the elements of the IT&D program portfolio
  • Oversees the governance processes, incident management and the continuous improvement of Products and Platforms in the Product Stream, ensuring that they are in accordance with OCIO guidelines and compliant with security measures set by the CTO function
  • Identifies opportunities for automation and optimisation in accordance with the IT&D data strategy
  • Collaborates with Product Group Managers and Platform Managers in their Stream to maintain their Product catalog. Provides visibility to the enterprise on the Products in their scope through webinars, best in class practices and tangible use cases
  • Engages with and conducts reviews with senior Product Group Managers, Platform Managers and relevant Business Stakeholders to validate and assess the product portfolio, execute change, and reprioritize to meet business needs as required
  • Responsible for identifying risks to the performance of elements of the portfolio to the Product Stream Lead

The experience we're looking for

  • Proven mastery in IT&D product development and a record of managing large-scale digital projects.
  • Strong financial acumen, leading decision making in large complex organisations (crucial to this role)
  • Influential leadership abilities paired with a track record of guiding cross-functional teams to success.
  • Admirable skills in communication and stakeholder engagement that foster strong relationships and seamless collaboration.
  • Adept at working in dynamic conditions and swiftly adapting to evolving business needs.
  • Well-versed in the design thinking approach, with a flair for user experience design that prioritises the customer journey.

The skills for success

Product Development, system development, Project Management, Programme Management, Design Thinking, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Digital Strategy, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Data Driven Practices.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.


We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.