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IT&D Manager Platform Engineer - ServiceNow

Reckitt Benckiser

Reckitt Benckiser

Software Engineering, IT
Hyderabad, Telangana, India
Posted on Monday, February 12, 2024

We are Reckitt

​IT & D​

Key responsibilities of Manager Platform Engineer - ServiceNow:
• Defining platform strategy and roadmap, managing platform backlog
• Participate in managing the overall ServiceNow platform tooling (including ITSM, ITOM, ITAM) and operational capability in conjunction with all the relevant processes, controls including ITIL, GxP, SOX, EPM, GDPR etc.
• Accountable for the Platform Demand Management process. Understand the demands, identify the best solutions working with the platform architects.
• Work with the demand requestors to elicit the requirements & also the engineering teams for end to end delivery.
• Defining and validating technical requirements by using different elicitation, requirements management, and testing approaches/techniques.
• Leverage knowledge of platform technology to create implementable solutions collaborating with the Platform Architects.
• Owns the platform services catalog on ServiceNow & the ‘Platform Catalog’ on sharepoint.
• Oversees the platform administration & BAU operations with the vendor.
• As a core member of the Reckitt platform team, contribute to the Reckitt platform strategy to ensure Reckitt fully leverages the features per its entitlements.
• Be a thought leader & drive independently some of the strategic platform areas – Eg: platform health, compliance of ServiceNow systems, integrations, Common Services Data Model (CSDM), CMDB, data, access and tooling policies etc.
• Strong individual who can collaborate with senior stakeholders within Reckitt, influence other product line roadmaps & enable the right things for Reckitt.
• Drive effective design and solution sessions by having good knowledge of Design Thinking, experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, SOAP, RESTful API, etc.), and UI/UX


• Technical expertise on ServiceNow – deep functional & technical expertise on ServiceNow platform
• Understanding of the platform, data model, app development, scripting & integrations
• ServiceNow Experience should be 5+ years - should have experience in design & Solutions on ServiceNow, including Service Portal & mobile app (Employee and Agent)
• Advanced knowledge and experience on ServiceNow Modules like Incident, Problem, Change, CMDB, Asset, Service Catalog, Service Portal, Knowledge, Discovery, Performance Analytics etc.
• Cross experience on additional product lines (SPM, HRSD etc.) will be an advantage.
• Experience in setup and integration of ServiceNow in Azure cloud landscape will be a plus
• Strong understanding of the software delivery lifecycle – especially agile ways of working
• Should have exposure to the product-platform ways of working in an Agile environment.
• Excellent understanding of ITIL Processes. ITIL4 – practical knowledge is an added advantage.
• Manage change – introduction of new ways of working, processes, features etc. effectively.
• Customer oriented
• Analytical thinking, problem solving & decision making
• Strong communicator – ability to convey complex content to senior stakeholders
• Results focused
• Comfortable both working in & enabling diverse & inclusive team.

About the role

Your responsibilities

The experience we're looking for

The skills for success

What we offer


At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.