What is the opportunity?

You will interact directly with clients and conduct thorough reviews of clients' existing credit structures and unique circumstances to help find solutions. You will mitigate credit losses by implementing changes to the credit structure and providing sound Credit advice to clients.

What will you do?

• Handle incoming and outgoing client calls to negotiate changes and credit restructuring
• Assess Personal clients' credit structures and determine if changes are required to mitigate risk
• Interact with Account Managers and direct discussions with clients to negotiate changes and credit restructuring
• Apply sound credit judgment, customer service, and financial advice skills
• Complete credit applications in CASPER
• In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

What do you need to succeed?

Must-have

• 3+ years of Home Equity Financing (HEF) and Personal credit experience, with Delegated Lending Authorities
• In-depth knowledge of credit risk policies and procedures for personal and Home Equity lending products
• Experience with CASPER system and MS Excel, Word and Outlook
• A team player attitude and be an analytical thinker
• Professional oral and written communication skills
• Excellent collaboration and negotiation skills
• Ability to work efficiently in a call centre dialer environment
• Able to work shifts within the business hours of 8am - 9pm, Monday - Friday, working one late shift per week, until 9pm

Nice-to-have

• Branch client experience
• Familiarity with Linx
• Bilingual (French/English)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• 3 weeks’ vacation to start
• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

Job Skills

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMississaugaCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-03-102026-03-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.