Job Description

What is the opportunity?

As a Senior New Client Representative you will be the key contact for Advisors, Sales Representatives and internal partners providing superior sales implementation support and service during the submission process of new client business and adding a new product for existing clients.

As well, you will be the go to person for the training and mentoring of new employees.

What will you do?

• Manage all new case and add a new product submissions request from Sales Representatives, Advisors and Group Service Representatives for complex group cases involving 200+ lives with more complex plan designs

• Prioritize strategic accounts and complex cases for a best client experience

• Provide best practices for new case and add a new product submission including gathering master application, Advisor Compensation Form and census data. Ensure all details are submitted with the highest level of accuracy and completeness

• Inform, encourage and share best practices with our Advisors, Sales Representatives and Client Relationship Specialist to assist in achieving plan effective dates and delivery of new case materials

• Integrate and lead a Proactive Sales Culture into all interactions with Sales Representatives, Advisors, Clients and other internal/external partners. Respond to all calls within a 24-hour period

• Act as the driver to move new business through the submission process ensuring the delivery of new case materials in a timely manner. Maintain and update Salesforce.com, GBS workflow, FASAT and GRAPE in timely fashion

What will you need to succeed?

• 2 to 4 years of Group Insurance experience is considered an asset

• Excellent organizational skills, initiative and proactive

• Proven verbal and written communication skills

• Well versed with Microsoft Office and Salesforce.com

• Add value through leadership, mentoring, analytical, problem solving, solution driven, and extensive knowledge of group submission process

• Successfully partner with all internal and external partners

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-10

Application Deadline:

2026-03-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $90,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.