What is the opportunity?

We are seeking an experienced and forward-thinking Administration Manager to lead and evolve our administration function across the Manchester office. The role will entail:

• Leading and developing a team of approximately 10 administrators

• Driving operational excellence and efficiency

• Embedding structure, accountability, and performance standards

• Integrating AI tools into daily workflows

• Future-proofing the function to support business growth

• Completing high level administration tasks, supporting the most senior members of the team

You will act as the operational backbone of the office — ensuring the administration function is high-performing, scalable, and aligned to business strategy.

What will you do?

Leadership & Team Management

• Lead, manage and develop a team of c.10 administrators

• Set clear direction, objectives and performance standards

• Conduct meaningful performance reviews and development planning

• Foster a culture of accountability, collaboration and continuous improvement

• Act as a role model for RBC Brewin Dolphin values

Operational Oversight & Efficiency

• Oversee all day-to-day administrative operations across the office

• Design and implement efficient workflows and task management structures

• Improve time management, workload allocation and service delivery standards

• Monitor KPIs and productivity metrics across the team

• Identify and eliminate inefficiencies or duplication of effort

Strategic & Future-Focused Development

• Build a scalable administrative structure that supports business growth

• Work alongside our office manager to lead change initiatives and operational transformation projects

• Embed best practice processes and documentation standards

• Ensure operational resilience and succession planning

AI & Digital Enablement

• Champion the use of AI tools, including RBC Assist

• Identify opportunities to automate or streamline administrative tasks

• Train and support team members in adopting new technologies

• Ensure digital tools are used effectively, responsibly and compliantly

Risk, Compliance & Governance

• Ensure adherence to Conduct Risk standards and FCA requirements

• Maintain high standards of accuracy, documentation and client record management

• Oversee processing of client documentation, payments, transfers and account administration

• Ensure policies, regulatory codes of conduct and internal procedures are consistently applied

What do you need to succeed?

Must-have

• Significant experience managing administrative or business support teams

• Proven operational management experience

• Experience leading change and process improvement initiatives

• Strong leadership presence with the ability to influence at all levels

• Highly organised with a strategic mindset

• Commercially aware and solutions-focused

• Data-driven approach to performance management

• Excellent communication skills – written and verbal

• Confident decision-maker with sound judgement

• Strong attention to detail and high personal standards

• Advanced MS Office capability

Nice-to-have

• Understanding of FCA regulatory environment

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.

• Opportunities to work with the best in the field.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

#RBCBD

Job Skills

Communication, Customer Service Management, Interpersonal Relationship Management, Investment Consulting, Investment Management, Investment Performance Measurement, Organizational Leadership, Performance Management (PM), Private Banking, Product Services, Results-Oriented

Additional Job Details

1 THE AVENUE SPINNINGFIELDS SQUARE:MANCHESTERManchesterUnited Kingdom35Full timeWEALTH MANAGEMENTRegularSalaried2025-12-182026-03-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.