What is the opportunity?

Reporting to the Senior Manager, Trade Documents & Documentary Collections this position is responsible to manage the day to day operation of the Documentary Collections team. This team is located in a high profile, high risk and critically time sensitive transaction environment, supporting a global client base which includes Retail and Commercial Banking and Capital Markets. The incumbent will lead a team of employees who are responsible for end to end processing of Documentary Collections. Additionally, the incumbent is accountable for operationalizing client care strategies, maximizing transaction processing efficiency/effectiveness, problem resolution and the integration/implementation of new initiatives and activities relating to the Documentary Collections team; including the introduction of automation through various tools such as RPA

What will you do?

• Overall responsibility for client satisfaction relative to the handling of Documentary Collections
• Responsible to meet monthly Key Performance Indicators and to participate in PTO Quality Initiatives.
• Responsible for effective relationship management of all partners, including, but not limited to BBE, P&CB, Capital Markets, IT, and Products/Sales Management teams
• Is primary contact and referral for service partners in all businesses throughout RBC for processes relating to the Documentary Collections team
• Responsible to optimize the Centre’s operational efficiency with a mindset of continuous improvement inclusive of capacity/costing management; support the introduction of RPA initiatives to their relative products, mitigating the risk associated to the dozens of manual process work flows
• Identify synergies with other teams in the P&TO and EOP to enable both adequate coverage for peak periods/staff shortages; while supporting the continued building of a flexible and agile work force
• Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviours that contribute to RBC goals.
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
• Responsible to identify and/or resolve high risk / high impact situations while ensuring quality business decisions are made on behalf of RBC and our valued clients/stakeholders for a ‘’win/win” outcome.
• Responsible for adherence to Business Plan (NIE/FTE)
• Build and support governance processes and responsible to manage/mitigate operational risk relative to Trade Processing including AML, ICR, RCSA, IAS and BCP/DRP.
• Fully conversant in Business Continuity Planning in concert with BCM Business Resumption facilitators

What do you need to succeed?

Must Have

• 5+ years of Trade Service experience.
• 2+ years of People Leadership experience
• Performance driven individual who focuses on ongoing coaching/training
• Strong organizational, problem solving & decision-making skills.
• Solid communication

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Employee Management, Interpersonal Relationship Management, Operational Delivery, Operations Support, Process Improvements, Quality Management, System Implementations, Time Management, Transaction Processing

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-02-202026-03-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.