What is the opportunity?

This role is responsible for performing complex operational tasks accurately and efficiently. You will support daily team activities and mitigate operational risk while maintaining data integrity. The Senior Administrator requires a strong foundation in operational procedures & practices, the ability to assist in issue resolution, identify process improvements and implement them. Finally, you will support more junior team members through knowledge sharing, to ensure the smooth operation of business processes and contribute to the achievement of organisational goals.

Client Services plays a crucial role in meeting Wealth Management Europe (WME) core strategic objectives ensuring the end-to-end delivery of unrivalled client experience and best in class delivery of multiple solutions. Client Services Support drives the efficiency and consistency of standards and controls for Client Lifecycle Management including Client Qualification, Client Onboarding, Changes to Control, Ownership & Benefit and Periodic AML reviews in multiple jurisdictions. You will be a member of the Client Lifecycle Management Team. This team is the primary contact for Sales & Relationship Management teams providing guidance and support in respect of all new and existing client lifecycle management requests. You will provide advice in respect of client lifecycle management processes and in respect of the WME Client Due Diligence Policy requirements to minimise error rejection rates and ensure a seamless client lifecycle management experience for clients.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

• Ensure work is produced to a high level of accuracy, in a timely manner, and to relevant service level agreements (SLA's).
• Support the line manager in ensuring departmental guides, processes, and procedures are current including identifying and implementing areas of continuous improvement.
• Support the accurate production of management information (MI) and reporting.
• Escalate any issues to management in relation to risks, errors, and/or daily workload completion in a timely manner.
• Adhere to the Risk & Control Framework, Policy Framework and engage proactively in regulatory & audit reviews.
• Act as Subject Matter Expert (SME) on project work and take responsibility for more complex queries

What do you need to succeed?

Must-have

• Must demonstrate a track record of taking responsibility and drives tasks through to completion.
• Proven ability to maintain focus and productivity during periods of change and transformation.
• You take ownership, solve problems, and drive progress independently.
• Maintains high standards while managing multiple deadlines and stakeholder demands.
• Non-negotiable commitment to accuracy and quality.
• Strong level of IT proficiency
• Effective analytical and problem-solving skills
• Working knowledge of financial services industry practises and frameworks.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Job Skills

Communication, Critical Thinking, Customer Service Management, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management, Trust Operations Management

Additional Job Details

GASPÉ HOUSE, 66-72 ESPLANADE:SAINT HELIERSaint HelierJersey36.25Full timeWEALTH MANAGEMENTRegularSalaried2026-02-132026-02-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.