What is the opportunity?
The Operations Agent (Agent of the Future) provides is responsible for managing incoming and outgoing correspondence, maintaining accurate records and files, and ensuring the timely distribution of documents within the organization. Must be onsite 5 days a week at York Mills Centre.

What will you do?

• Deliver excellent service to clients and partners, focusing on doing what is best for clients and RBC.
• Demonstrate a sense of urgency in daily activities, understanding the impact of personal actions on achieving a superior client experience.
• Apply your deep knowledge of diverse RBC products, processes, services and supporting systems/applications to process complex and specialized client transactions or investigations efficiently.
• Exercise due diligence in following RBC operational risk policies, procedures, standards, and guidelines.
• Demonstrate strength in judgment and connect with partners to make informed decisions based on information.
• Be accountable for quality and accuracy of day-to-day tasks, ensuring a balance between client experience, efficiency, operational risk, and compliance.
• Use language, behaviors and actions that support a positive and productive work environment.
• Cross-train across various Lines of Business within the Department
• Contribute to the overall success of the team by sharing ideas and best practices

What do you need to succeed?

Must Have

• Ability to multitask and have strong organization and prioritization skills.
• Strong attention to detail and accuracy
• Strong and demonstrated communication skills both verbal and written.
• Proven problem-solving skills and ability to apply analytical thinking.
• Shift is onsite at YMC Monday to Friday (8am-4pm)

Nice to have

• Experience using various RBC Banking Systems

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive and high-performing teams

Job Skills

Additional Job Details

YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-02-062026-02-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.