What is the opportunity?

Our RBC Global Banking Service Centre (GBSC) team is looking for a Documentation Officer. In this role, you will provide ongoing day-to-day fulfillment of cash management product servicing and operational support for high value Corporate Client Group.

What will you do?

• Foreign Currency Accounts – Open/close Maintenance

• Liaison FACTA / CIVT relating to Documentation Specialist

• Housekeeping of GBSC Master Client List

• Assumes ownership and accountability for the resolution of client business accounts and all related documentation requirements issues/activity.

• Have direct client contact to analyze & develop cash management fulfillment strategies.

• Identifies service/operational inefficiencies and makes recommendations for value added enhancements to appropriate entities.

• Ensures adherence of Operations Risk, Compliance and Anti Money Laundering (AML) policies, processes and procedures as per “Folio” guidelines to mitigate operational/credit risk

• Works closely with various partners to build, implement and sustain cash management documentation and client business account requirements

• Act as the primary point of contact for the end-to-end documentation / client account servicing routines and operations process / fulfillment management

• Anticipates and proactively identifies process improvements, innovation opportunities and best practices

What you need to succeed?

Must- have:

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs. Required to communicate with teams located across Canada

• A mindset for continuous improvement

• Demonstrated analytical and problem solving skills

• Strong interpersonal client negotiation skills

• ​Proactive, self-starter, with excellent organizational & time management skill set

• Works independently in a complex, volume driven environment

• Detail oriented with a commitment to order and quality in process

Nice-to-have:

• Good understanding of RBC Privacy Policy, Code of Conduct

• Prior knowledge of Master Client Agreement

• Strong familiarity with RBC Cash management products and services

• In depth knowledge of RBC applications, systems and procedures

• Experience in customer service, within a senior market or cash management environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Build strong relationships with other business segments within the bank

• Exposure to RBC’s diverse network will provide you with a significant opportunity to learn and interact with most, if not all, business lines and product teams

• Work in a dynamic, collaborative, progressive, and high-performing team

• Excellent career/progression opportunities

Job Skills

Additional Job Details

335 8 AVE SW:CALGARYCalgaryCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-02-022026-02-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.