What is the opportunity?

The Senior Manager, Process Automation and Innovation within the Third Party IT Risk Team will be responsible for overseeing and optimizing processes and procedures within the RBC Third Party IT Risk Program. This role is dedicated to designing, implementing, and enhancing workflows to drive operational efficiency, with a strong focus on leveraging automation to streamline operations. The successful candidate will lead strategic initiatives aimed at integrating advanced technologies, including artificial intelligence, to foster innovation, improve operational performance, and support business growth. This position demands a unique combination of technical expertise, business analysis, and project management skills, coupled with a forward-thinking, data-driven approach to align technology solutions with organizational objectives.

What will you do?

• Lead End-to-End Transformation Initiatives: Partnering with business/process/product owners to drive strategic projects from conceptualization to execution, ensuring alignment with organizational goals and delivering measurable improvements in efficiency and effectiveness through automation.

• Leverage Advanced Technologies: Integrate artificial intelligence (AI), machine learning (ML), and other innovative tools to automate workflows, reduce manual effort, and enhance operational scalability.

• Optimize Workflows Through Data-Driven Insights: Partnering with business/process/product owners, identify process inefficiencies and propose automation opportunities by analyzing operational data, ensuring solutions are grounded in empirical evidence.

• Maintain Process Integrity: Partnering with business/process/product owners Document and update standardized processes and procedures to ensure compliance with RBC’s policies, regulatory requirements, and industry best practices.

• Measure and Monitor Performance: Establish and track key performance indicators (KPIs) to evaluate process efficiency, identify bottlenecks, and drive continuous improvement.

• Ensure Compliance and Quality: Partnering with business/process/product owners, conduct periodic reviews of processes and workflows to verify adherence to internal standards, mitigate risks, and maintain operational excellence.

• Drive Adoption and Change Management: Design and deliver training programs for teams and end-users to facilitate seamless transitions to new tools, processes, and methodologies, fostering long-term sustainability.

• Collaborate Across Functions: Partner with cross-functional teams to align project deliverables with RBC’s strategic objectives, ensuring cohesive integration and maximizing business impact.

• Build Strategic Partnerships: Cultivate strong relationships with internal and external stakeholders to influence decision-making, secure buy-in, and advance transformative initiatives.

• Champion Innovation: Assist in leading organizational change efforts by identifying emerging trends, piloting innovative solutions, and promoting a culture of continuous improvement.

• Enhance Operational and Client Outcomes: Analyze datasets to uncover patterns, anomalies, and opportunities for improving operational efficiency, client experiences, and service delivery.

What do you need to succeed?

Must have:

• Education: Bachelor’s degree in Computer Science, Mathematics/Statistics, Engineering, or a related technical/analytical field. Equivalent professional experience in a relevant role may be considered in lieu of formal education.

• Professional Experience: 5 years+ in roles such as Business Analyst, Business Systems Analyst, or equivalent, with demonstrated progression in responsibility. Experience must include requirements management for large-scale, complex projects spanning both business and technology domains.

• Process Expertise: Proven ability to design, document, and optimize business processes and procedures, ensuring alignment with organizational objectives and compliance standards.

• Technical Tool Proficiency: Hands-on experience with business analysis and modeling tools, including data flow diagrams (DFDs), entity-relationship models (ERDs), and business process modeling notation (BPMN).

• Data Management: Advanced proficiency in SQL, including the ability to write complex queries for data extraction, transformation, and analysis.

• Business Intelligence (BI) Solutions: Experience developing and managing BI dashboards and reporting solutions using platforms such as Power BI, Tableau, or equivalent tools.

• Communication and Stakeholder Engagement: Strong presentation and storytelling skills, with the ability to distill complex technical and analytical insights into clear, actionable recommendations for diverse audiences.

• Project Management Fundamentals: Working knowledge of project management principles, including project lifecycles, timeline management, risk mitigation, and resource allocation.

• Performance Metrics Development: Expertise in designing, implementing, and monitoring key performance indicators (KPIs) and performance reports to drive data-informed decision-making.

• Risk Management Expertise: Familiarity with Cyber/IT risk management or principles or relevant certifications (e.g., CRISC, CISSP, or CISA) is strongly preferred, particularly for candidates with experience in identifying, assessing, and mitigating technology-related risks.

Nice-to-haves:

• Technical Proficiency: Demonstrated programming knowledge or hands-on experience in a core language such as Python, with the ability to apply coding skills to automate tasks, analyze data, or support technical initiatives.

• Professional Certifications: Possession of recognized certifications such as Certified Business Analysis Professional (CBAP) or Project Management Institute – Professional in Business Analysis (PMI-PBA) is highly advantageous, reflecting advanced expertise in business analysis methodologies.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to do challenging work

#LI-POST

#TECHPJ

Job Skills

Business Analytics, Business Process Improvements, Critical Thinking, Decision Making, Effectiveness Measurement, Information Security Management, Information Technology Security, Interpersonal Relationship Management, IT Security Architecture, Project Administration, Risk Management

Additional Job Details

16 YORK ST:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-01-272026-02-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.