WHAT IS THE OPPORTUNITY?

The IBMi Operations Analyst is responsible for monitoring and supporting Royal Bank of Canada’s Midrange Systems’ IBM i environment on a 24/7 x 365 days a year. As a member of the IBM i Level 1 support group, the Operations Analyst will be accountable for monitoring and providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC’s Midrange Operations’ environment. This role will require the Operations Analyst to work effectively in both an independent and team oriented environment. We are RBC’s main production monitoring team for Canadian, USA and international based businesses and functional units including Personal and Commercial Banking (P&CB), Investor & Treasury Services (I&TS), Insurance, Capital Markets (CM), Wealth Management (WM), Technology and Operations (T&O), and Functions.

WHAT WILL YOU DO?

· Perform technical support and analysis on complex incidents/outages to business impact and promptly restore service within Operational Service Levels (OLA’s) and Service Level Agreements (SLA’s)

· Monitor IBM i system infrastructure and business applications from various monitoring tools

· Escalate any major operational/system problems to the appropriate 2nd Level support teams, management and key internal and external business partners

· Coordinate requests with Infrastructure and Business Application support teams, identifying, tracking and resolving issues

· Detect, investigate, diagnose and recover anomalies across the production infrastructure

· Perform first level technical support based on the Incident Management Framework

· Ensure adherence to Change and Incident Management Policies/Procedures with appropriate back out instructions where applicable with respect to Service Level Agreements to our Client Base

· Maintain system level and Business Application documentation

WHAT DO YOU NEED TO SUCCEED?

Must have

• Strong interpersonal and communication skills; ability to communicate with people in a wide variety of areas and at various levels from technical specialists to senior managers

• Undergraduate Degree/Diploma preferably in Computer Information Systems or equivalent

• Ability to learn and absorb quickly new concepts (in tools and systems), apply new knowledge as appropriate and transfer knowledge to others

• Strong ability to manage expectations with team, management and clients, and deliver on them

• Knowledge of Networking processes and methodologies, Operating Systems (Windows/Unix/AIX/Linux), and/or Mainframe, IBM i technologies

Nice-to-have:

• Knowledge and experience using ServiceNow / myMarketPlace
• Knowledge and experience using SharePoint / Confluence
• Knowledge and experience using Moog
• Knowledge and experience using IBM Backup and Recovery Media Services
• Knowledge and experience using Pager Duty

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to do challenging work.

#LI-POST

#TECHPJ

Job Skills

Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-01-222026-02-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.