What is the opportunity?

You will drive operational excellence in Global Markets withholding tax reclaim and relief at source processes across all jurisdictions, custodians, and asset classes, ensuring accuracy, timeliness, and compliance through expert execution and continuous process optimisation.

This role requires 4 days in the office.

What will you do?

Operational Delivery & Compliance

• Execute WHT reclaim filing across custodians and jurisdictions with precision, manage RAS documentation workflows, and maintain comprehensive audit trail documentation for all reclaim decisions and RAS approvals. You will work with Front Office and Taxation Groups to help ensure adherence to trading guidelines for priority jurisdictions and flag compliance risks to your Associate Director for escalation.

Eligibility & Framework Application

• Apply the formal eligibility matrix framework consistently across new accounts and trades, ensuring uniform application of eligibility criteria. You will also identify edge cases and complex eligibility questions, escalating these to your Associate Director or the Taxation Group as appropriate. You will contribute to ongoing refinement of the eligibility matrix framework based on operational experience.

Quality Assurance & Issue Resolution

• Execute quality assurance reviews for reclaim submissions and RAS approvals, monitor reclaim and RAS data for anomalies, and investigate root causes systematically. You will document your findings and escalate systemic quality issues to your Associate Director with recommendations for corrective action.

Custodian & Stakeholder Coordination

• Support custodian network operations and coordinate issue resolution, work with the Front Office on reclaim eligibility questions and account setup requirements, and coordinate with BCS Settlements on account opening and WHT/RAS requirements. You will also support Asset Servicing on post-trade issues affecting reclaim or RAS status and maintain regular communication with the Taxation Group and Tax Advisors on operational matters.

Escalation & Issue Management

• Identify operational issues, custodian rejections, and eligibility uncertainty and escalate these through established protocols to your Associate Director. You will also respond to Front Office requests on trade readiness and reclaim constraints, gathering necessary information for your Associate Director's response.

Management Information & Reporting

• Contribute to the production of weekly and monthly MI reports on reclaim and RAS status, jurisdictional trends, and processing timelines. You will also maintain and organise 10-year historical reclaim and RAS data with capability to support ad-hoc analysis requests. You will track performance metrics and provide data to support monthly reporting.

Process Improvement

• Identify opportunities for process improvement in reclaim and RAS operations, document lessons learned, and recommend enhancements to your Associate Director. You will also support the implementation of trading guidelines for priority jurisdictions.

What do you need to succeed?

Must-have

Core Knowledge & Expertise

• You will need strong knowledge of international tax withholding, tax treaties, reclaim processes, and relief at source mechanisms across key jurisdictions. You will require strong proficiency in tax systems and data management tools, with the ability to troubleshoot issues and optimize workflows. You will have an understanding of Global Markets operations, asset classes, and trading workflows will be essential to your effectiveness.

Professional Credentials & Experience

• You will need a Bachelor's degree in accounting, finance, taxation, or related field/similar with a robust background of experience in tax operations or similar roles. A CPA, CTA, or equivalent professional designation is preferred. Prior experience in withholding tax, reclaim processing, or relief at source operations is highly desirable.

Technical & Analytical Skills

• You will need strong analytical skills to investigate data anomalies, identify patterns, and support root cause analysis. Proficiency with spreadsheets, databases, and tax systems is essential. The ability to apply consistent frameworks and policies while identifying and escalating exceptions will be critical.

Attention to Detail & Compliance Mindset

• You will need meticulous attention to detail and a strong commitment to accuracy and audit compliance. You will need to manage complex, multi-jurisdictional processes while maintaining organised documentation and audit trails.

Communication & Collaboration

• You will need solid written and verbal communication skills to coordinate with custodians, Front Office, BCS Settlements, and the Taxation Group. You will need the ability to clearly document findings, escalate issues appropriately, and contribute to team knowledge sharing.

Adaptability & Problem-Solving

• You will need comfort working across multiple custodian platforms and the ability to adapt to evolving regulatory requirements across jurisdictions. You will need to think systematically about operational challenges and propose practical solutions.

Nice-to-have

Systems & Technology

• Hands-on experience with reclaim management tools, custodian portals, or automated withholding tax solutions beyond standard platforms. Basic SQL or scripting knowledge to support data extraction, analysis, or reporting automation. Familiarity with data visualisation tools for ad-hoc analysis and reporting support.

Industry Knowledge

• Prior experience in fund administration, asset servicing, or custody operations that provides context for how tax operations integrate with settlement and servicing workflows. Knowledge of specific priority jurisdictions or custodian-specific requirements relevant to RBC Capital Markets.

Regulatory & Compliance Depth

• Knowledge of specific tax treaties or bilateral agreements that drive reclaim strategies. Familiarity with tax authority guidance or regulatory changes affecting withholding tax relief and reclaim processing in key jurisdictions.

Stakeholder Engagement

• Experience interacting with custodians or tax advisors on operational reclaim or relief at source matters. Demonstrated ability to explain tax concepts clearly to Front Office teams, supporting their understanding of trade readiness and reclaim constraints.

Process Improvement Contribution

• Experience identifying automation opportunities or reducing manual touchpoints in tax operations. Familiarity with process improvement concepts or methodologies that support operational optimisation.

Project Support

• Experience supporting system implementations, custodian migrations, or operational change initiatives. Demonstrated ability to manage multiple priorities and meet deadlines during high-volume processing periods or period-end close windows.

Language Skills

• Fluency in additional languages commonly used in priority jurisdictions (e.g., French, German, Spanish) to support direct coordination with custodians and tax advisors in non-English markets.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Opportunities to work with the best in the field

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

100 BISHOPSGATE:LONDONLondonUnited Kingdom35Full timeCAPITAL MARKETSRegularSalaried2026-01-202026-02-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.