What is the opportunity?

The Manager, Business Management, will be key in supporting Group Risk Management (GRM) management requests by supporting operations, premises, performance reporting, fulfilling ad hoc business inquiries, and analyzing and consolidating management data.

This role will implement and maintain an efficient and effective administrative center of expertise within GRM - responsible for supporting business management related initiatives, from planning to execution. Providing operational support to GRM and maintaining established service standards and be accountable for mitigation.

What will you do?

Business Management

• Fulfill on key activities in the Business Management Office Operations (e.g. facilities management, asset management, administrative tasks under Operations, being first point of contact for GRM Business Management inquiries, support the investigation and resolution of escalations, communication of Compliance monitoring policies and support the audit of internal controls related to policies managed). Planning and execution of special events and team communications.

• Point of contact for day-to-day premise operations and Technology troubleshooting as required. Liaises with other functional departments (CRE, CBRE, DSS, etc) to minimize disruption and fulfill business service commitment standards. Creates work orders as required for maintenance identified, track and monitor to ensure completed in a timely manner.

• Support the Business Management Office Operations while continually looking for opportunities to increase operational efficiency and cost savings. Identify and recommend changes and ideas to support process simplification efforts and employee experience improvements.

Developing, Analyzing and Reporting

• Extract, consolidate and validate multiple sources of data (e.g. occupancy, HR resources, transit/FiBRS, real estate, R2P, technology, etc.) to support ad hoc business management requests, and performance management reporting.
• Support the reporting cycle by developing, analyzing and reconciling management reports (e.g. resource reports, Return to Premise dashboard, Return to premise exceptions report, ad hoc inquiries), and provide proactive advice to GRM peers on any exceptions data.
• Ensure the integrity, accuracy and completeness of occupancy data and provide proactive advice on any savings opportunities or efficiencies.

Delivery & Execution

• Support and manage real estate related projects and GRM business management initiatives which includes coordinating with stakeholders, planning, tracking, delivering, executing and reporting. Support Associate Director, GRM Business Management on financial management, operations, real estate strategy and design.
• Facilitator to cross-GRM Business Managers and workspace analysis including the preparation and delivery of presentations to variance audiences (i.e. business, functional and technology partners).

What do you need to succeed?

Must-have

• Business and financial acumen, with experience in performance management reporting, and the review and analysis of multiple data points

• Expert in Microsoft Office (i.e. Excel - Advanced, PowerPoint)
• Experience leading CRE related initiatives and familiarity with CRE systems (e.g. Manhattan, RTP). Physical effort for premise initiatives (when required, effort can range from 2 to 4 hours).
• Strong communication (verbal and written) and collaboration skills and experience leading cross-functional or multi-stakeholder initiatives, including experience with executive audiences.
• Problem solver continually looking for opportunities to simplify, streamline and increase operational efficiency. Adaptability, including high capacity to learn, pivot when required, working with ambiguity in a fast-paced environment

Nice-to-have

• Accounting designation and experience with MIS and IT Financials.
• Real Estate initiatives and Asset Management experience.

• Change management and Tableau reporting.

• Compliance policy, Operational Risk and audit experience

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Business Appraisals, Business Process Design, Business Process Improvements, Business Process Modeling, Configuration Management (CM), Crisis Management, Effectiveness Measurement, Implementation, Requirements Analysis, Workflow Analysis

Additional Job Details

20 KING ST W:TORONTOTorontoCanada37.5Full timeGROUP RISK MANAGEMENTRegularSalaried2026-01-202026-02-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.