Job Description

What is the opportunity?

Reporting to the WMC Senior Product Owner Surveillance, the Junior Product Owner of Surveillance is accountable for supporting the day-to-day operations, maintenance, and enhancement of critical business applications. This role will serve as a bridge between technical teams, front-office users, and stakeholders, ensuring seamless application functionality, user satisfaction, and process efficiency. The ideal candidate will combine analytical problem-solving skills with strong communication abilities to drive continuous improvement in product support and business workflows.

Please Note: this role will require the incumbent to work occasional evening and weekends

What will you do?

• Application Maintenance & Optimization: Manage day-to-day maintenance of core business applications, troubleshoot issues, coordinate enhancements & fixes, and ensure system stability. Monitor application performance metrics and user feedback to identify and implement optimization opportunities.
• Incident Management & Technical Support: Collaborate with IT and development teams to resolve technical incidents, escalate critical problems, and implement preventive measures to minimize disruptions.
• Front-Office Support & Training: Provide direct support to front-office teams by addressing application-related queries, resolving usability challenges, and configuring tools. Develop and deliver training materials (e.g., guides, workshops, FAQs) to improve user adoption and operational efficiency.
• Business Requirements & Process Improvement: Gather, document, and prioritize business requirements for application enhancements or process improvements. Analyze workflows, identify inefficiencies, and propose data-driven solutions to streamline operations.
• Documentation & Development Support: Create user stories, process diagrams, and functional specifications to guide development efforts. Support UAT (User Acceptance Testing) cycles, validate solutions, and ensure deliverables meet business objectives.
• Stakeholder Collaboration: Engage with cross-functional teams (e.g., IT, compliance, risk management) to align on priorities, resolve interdependencies, and ensure solutions meet organizational needs.
• Performance Reporting & Communication: Report on application performance, support metrics, and project progress to stakeholders, ensuring transparency and alignment with business goals.
• Roadmap Planning & Innovation: Contribute to roadmap planning by highlighting user needs, market trends, and opportunities for innovation to drive continuous improvement and strategic growth.

What do you need to succeed?

Must Have

• Exceptional Communication & Stakeholder Influence: Skilled at translating technical concepts for non-technical stakeholders, fostering collaboration across diverse teams, and building strong relationships to align cross-functional teams and manage competing priorities effectively.
• Analytical Problem-Solving & Strategic Thinking: Ability to dissect complex issues, prioritize solutions, and drive data-informed decisions while balancing day-to-day execution with long-term strategic goals.
• Adaptability & Resilience: Thrive in fast-paced, ambiguous environments with a growth mindset, demonstrating a commitment to continuous learning and the ability to adapt to evolving challenges.
• User-Centric & Quality-Focused: Passionate about understanding end-user needs and delivering high-quality, impactful solutions with a relentless focus on process improvement and attention to detail.
• Collaborative Leadership & Ownership: Comfortable working collaboratively within teams while taking ownership of tasks and driving outcomes independently.
• Willingness to travel approximately 5% - 10% of the time

Nice to Have

• Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience).
• Securities and Financial Markets experience 2+years

• 1–2 years in application support, business analysis, product ownership, or adjacent roles. Financial services front office experience exposure is a plus.

• Proficiency in Jira, Confluence, and Microsoft Office. Agile/Scrum familiarity preferred.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Analytical Problem Solving, Application Maintenance, Application Performance, Business Requirements, Collaborating, Communication, Continuous Improvement, Cross-Functional Teamwork, End Users, Performance Metrics, Problem Solving, Process Efficiencies, Process Improvements, Process Streamlining, Product Support, Technical Support Training, Training and Development, User Acceptance, User Acceptance Testing (UAT)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-01-07

Application Deadline:

2026-01-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$67,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.