What is the opportunity?
Join our Commercial Banking team as a Senior Manager, Business Client Oversight and Risk Management, where you’ll lead critical initiatives to enhance client onboarding, risk management, and compliance. This role is pivotal in ensuring seamless business bank account management, AML/KYC adherence, and digital channel optimization while fostering strong partnerships across sales, risk, and operations teams. You’ll drive process improvements, mitigate regulatory risks, and deliver exceptional client experiences through strategic oversight and innovation.

What will you do?

• Manage the G2 Policy mailbox, redirecting inquiries and resolving exceptions within SLAs.
• Act as the primary contact for sales and risk teams to clarify policy requirements and risk appetite.
• Support digital channel development for client onboarding, account opening/closing, and Master Client Agreement management.
• Prepare monthly dashboards tracking client reviews, approvals, declines, and trends.
• Collaborate with risk partners to ensure regulatory compliance and robust control frameworks.
• Lead process improvement initiatives and remediation activities for policy gaps.
• Provide training to staff on policy and procedural requirements and team administrative processes.
• Identify revenue/cost-saving opportunities while balancing risk and client retention.

What do you need to succeed?
Must-have:

• University degree or equivalent experience.
• Proven ability to manage multiple initiatives and prioritize in fast-paced environments.
• Strong knowledge of risk management, regulatory compliance (e.g., AML, Bank Act), and client onboarding processes.
• Robust analytical, project management, and reporting skills.
• Exceptional communication and relationship-building abilities across diverse stakeholders.

Nice-to-have:

• Experience in Commercial Banking client onboarding, account management, or products/services.
• Legal education or risk/compliance program expertise.
• Banking industry experience in sales, operations, or client management.
• Familiarity with RBC’s organizational structure and business strategies.
• Agile mindset with a track record of driving efficiencies and process improvements.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Account Openings, Analytical Thinking, Anti-Money Laundering (AML), Banking Products, Business Process Improvements, Business Risks, Change Management, Client Onboarding, Commercial Acumen, Communication, Critical Thinking, Cross-Team Collaboration, Decision Making, Legal Practices, Legislative Analysis, Organizational Governance, Planning & Execution, Project Administration, Risk Appetite, Risk Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-01-052026-01-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.