What is the opportunity?
The Senior Manager (Personal Banking Investigations) leads a team of investigators and managers and oversees and directs the planning and coordination of investigations referred to the Unit internally and by RBC partners. They ensure cases are clearly documented and provide clearly reasoned and timely outcomes, findings, and actions for the purpose of mitigating financial, regulatory, reputational, and legal risk to RBC, consistent with putting our clients first. Act as a mentor and coach to the team and ensure performance is in accordance with role expectations. Ensure team targets are achieved including case benchmarks, report quality and case decisioning meet established expectations. Coordinates with Managers to ensure proper coaching and feedback are applied to the team with respect to investigations. Responsible for the day-to-day administration of the Team

What will you do?

• Mentor and Coach team members for on-going professional development to ensure that individuals and collective team knowledge is current and comprehensive to support the investigation process and to ensure that outcomes, including decisions and recommendations are based on a thorough understanding of risk and made in the context of relevant and full knowledge.
• Oversees investigations conducted by the Team.
• Manages team members' performance.
• Reviews investigation reports to ensure regulatory requirements are met and sufficient quality of submissions from the team
• Where required attend committee meetings, for example Client File Review meetings.
• On behalf of the Head of Investigations has responsibility of ensuring that Team members have the knowledge, right skill sets, competencies, training, and resources to best achieve the team goals

What do you need to succeed?
Must-have

• Proven leadership skills.
• Prior managerial experience (highly preferred)
• Experience in financial and money laundering crime investigation and / or a law enforcement / regulatory background and/or banking background.
• Knowledge of banking systems and processes
• Strong AML knowledge
• Strong knowledge of relevant predicate offences
• Skilled in open-source research

Nice-to-have

• Post-Secondary degree in relevant field of study (i.e. business, criminology, law)
• Certified Anti-Money Laundering Specialist (CAMS) designation (or able to attain within 6 months)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Anti-Money Laundering (AML), Business Perspective, Communication, Decision Making, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, Process Management, Strategic Thinking

Additional Job Details

120 WESTERN PKY:BEDFORDBedfordCanada37.5Full timeGROUP RISK MANAGEMENTRegularSalaried2025-11-282025-12-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.