Senior Manager, Portfolio Governance & Quality Assurance
RBC Capital
Job Description
What is the opportunity?
This is your opportunity to work closely with senior leadership and play a pivotal role in shaping the future of the Value Office & PMO. As a key leader in this role, you will drive the Quality Assurance and execution of Data, Risk, and Reporting functions across the Value Office, which includes the Primary Project Management Office (PPMO) for Personal Banking. Here’s what makes this role exciting:
Be a Strategic Leader: You’ll lead the development and execution of our data and reporting strategy, ensuring alignment with our Value Office team goals. By streamlining inefficient processes and fostering a lean, agile approach, you’ll help us continuously evolve and deliver exceptional results
Own Quality Assurance Excellence: Oversee all aspects of Quality Assurance from a delivery perspective. Collaborate with the Portfolio team and Delivery partners to address data issues, implement execution assurance activities, and ensure the highest standards of delivery
Drive Key Initiatives: Partner with diverse stakeholders to develop, implement, and support critical initiatives that will shape the future of our organization. Your contributions will directly impact the success of our PMO and Portfolio Management team
Lead Project Risk Governance: As a vital member of our PPMO practice, you’ll take ownership of our Project Risk Governance function. Ensure adherence to the Enterprise Project policy and standards, while driving improvements in the effective delivery of projects within the Personal Banking portfolio
This is a chance to lead, innovate, and make a lasting impact. If you’re passionate about quality, data, and driving results, we want you on our team. Join us and help shape the future of project delivery for RBC's Personal Bank.
What will you do?
Responsible for the development and execution of a Project Risk Governance program at RBC which includes the identification, assessment, monitoring and reporting of risks on the individual projects within our portfolio to improve execution governance and value realization in alignment with Enterprise Project Policy and Standards
Work closely with the Portfolio team and Delivery partners to address data issues and exercise execution assurance activities. In addition to supporting ongoing PMO activities, this role will partner with various stakeholders to develop, implement, and support key initiatives
Leads and performs project monitoring and oversight to evaluate that project risk key controls (Delivery, Future State and Investment Risk attributes) are in place and operating effectively per policies/standards which enables identification of projects “at risk” requiring attention, decisions and remediation activities from project Sponsors
Leads the assessment, address, and escalation of “at risk” projects identified by PV SaaS/KRI metrics for remediation to Sponsor/Executive/IRB and conduct required independent health checks with action plans to course correct
Acts as Platform liaison with RBC Enterprise CoE/CoG(s) and Business/Functional Units to effectively integrate/educate project sponsors/stakeholders/practitioners on required Enterprise processes policy & standards/ modifications/ best practices to ensure strong governance & quality principles
Collaborate with our Administrator for Planview SaaS and evolve the use of tool for RBC Sponsored reporting and evolve key activities and practices including but not limited to, benefits tracking, monthly financial reporting, status reporting, artifacts management, Enterprise Initiative Management Framework alignment, etc
Management oversight, engagement, and design requirements for the Initiative Delivery Hub (IDH) including the IDH Webex moderators and IDH Webex chat
Lead the Quarterly Sub-PMO (SPMO) Forum comprised of the Digital, Caribbean and RBC Bank SPMO’s ensuring timely PRG and PPMO updates, adherence to mandated responsibilities and collaboration/leverage of best practices and other information as required
Leadership and Relationship Management
Conduct regular assessments of the requirements progress on projects against the business objectives
Ensure team and stakeholders have knowledge of the enterprise standard requirements methodology
Enable others to work collaboratively across functional groups by establishing and maintaining a culture of trust and shared vision
Present ideas, solicit input, negotiate compromise, influence decisions, and garner support of senior level executives and/or initiative stakeholders
Effectively communicate and build rapport with Portfolio Management, Project Risk Governance (PRG), SPMO’s, other RBC PMO’s and PB PMO Community of Practice
Enhance skills and build knowledge in all aspects of the organization
What do you need to succeed?
Must-Have:
Over 5 years’ experience as a Project Manager/Scrum Master/Product Owner, with knowledge and experience in project management frameworks
Ability to thrive in a fluid and dynamic environment with excellent organizational skills
Experience working with project planning and tracking tools such as Planview and collaboration tools such as LeanKit, Confluence, Jira, Webex Teams, MURAL, etc
Exceptional writing, editing, and presentation skills; strong knowledge of PowerPoint, Excel, and Word
Strong knowledge and application of project risk policy, standards, and governance requirements
Self-starter, comfortable thinking through disparate processes, systems, solutions, and areas to leverage enterprise linkages to support successful change
Results based approach, able to work independently as well as exceptional team player and able to deliver results by building strong relationships with stakeholders
Strategic Mindset: Ability to think broadly about data & insights
Nice to Have:
PMP or prior PMO experience
Post-secondary degree in data management, business-, or business-related studies
Advanced Excel and data analysis proficiency, with experience in building and maintaining reporting dashboards
Experience with visualization tools (e.g., Power BI, Tableau, or Smartsheet)
Knowledge of Agile values, principles, and frameworks, familiarity with Business Agility
Ability to design polished slide decks or leadership updates for senior audiences
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Agile Methodology, Data Visualization Tools, LeanKit, Product Management, Project Management, Project Management ToolsAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.