What is the Opportunity?

As part of the Group Risk Management (GRM) team, the Associate Director, Technology Strategy and Systems will support operational risk management leadership by providing/developing technology systems to enhance management’s/stakeholders’ ability to anticipate and manage operational risks effectively.

The role will support the Director Technology in building out robust technology capabilities to support the execution of the Operational Risk management framework and universal risk practices. It is responsible for execution of the operational risk technology roadmap.

What will you do?

• Define and prioritize systems roadmap and backlog, in alignment with the overall operational risk roadmap.
• Work closely with cross-functional teams, including, universal risk practices teams, operational risk domain COGs (Centers of Governance) and A&O teams as well as 1LOD teams across enterprise to understand needs and translate them into system requirements and user stories.
• Act as the primary point of contact for technical teams and stakeholders to ensure successful delivery of the risk systems’ enhancements.
• Ensure the product meets regulatory requirements and industry standards.
• Communicate product features and benefits to key stakeholders
• Manage the product lifecycle, including release planning, feature prioritization,
• Elicit and document business requirements for various initiatives with focus on translating business needs into technical requirements.
• Responsible for creating, refining and maintaining requirements and user story documentation
• Responsible for creating, maintaining user acceptance testing approach
• Responsible for user acceptance testing execution and post implementation verification
• Continuously monitor OR systems performance and gather customer feedback to inform ongoing product improvements
• Partner with OR Data Analytics and IT in identifying and implementing tools/software/architecture required to meet the analytics and reporting needs

What do you need to succeed?

Must-have:

• Bachelor's Degree
• 10 years of experience in a relevant functional area including financial services, information technology, or other related operational area that supports risk/compliance initiatives within the organization
• Excellent problem-solving and analytical skills, with the ability to translate complex technical concepts into business requirements
• Knowledge of data management and operational risk management practices.
• Ability to interpret business requirements and understand their technology implications
• Experience with testing frameworks
• Ability to work collaboratively, develop strong relationships and influence people/groups of varying disciplines and backgrounds.
• Creativity to go beyond current processes to deliver the best solution for a problem or an opportunity
• Excellent verbal and written communication skills
• Ability to quickly and efficiently adapt to new concepts.
• Knowledge of Project Management (PMF) process/disciplines
• Experience working with cross-functional teams in agile environments.
• Highly proficient in MS Office applications such as Word, PowerPoint, Visio and with large volumes of data

Nice-to-have:

• Strong working knowledge of Operational Risk Management concepts and processes
• Working knowledge of industry Governance, Risk and Compliance (GRC) solutions/packages
• Experience within GRC domains, preferably in Operational Risk

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in an agile, collaborative, progressive, and high-performing team

Job Skills

Agile Methodology, Analytical Problem Solving, Analytical Thinking, Business Data Analysis, Business Needs, Business Process Modeling, Communication, Critical Analysis, Decision Making, Group Problem Solving, Operational Risks, Problem Solving, Problem Solving Leadership, Problem-Solving Strategies, Relationship Management, Requirements Analysis, Strategic Thinking, Technical Requirements, User Acceptance Testing (UAT), User Requirements

Additional Job Details

20 KING ST W:TORONTOTorontoCanada37.5Full timeGROUP RISK MANAGEMENTRegularSalaried2025-10-212025-11-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.