What is the Opportunity?

We are looking for a talented Senior Manager to join our research team and play a central role in organizing and leading research engagements, managing strategic and stakeholder relationships, and creating exceptional user experiences. This unique role will be responsible for developing and maintaining a thought leadership strategy informed by research and leadership across RBCx. Our ideal candidate mixes research, strategy and storytelling to bridge business opportunities with compelling solutions.

This critical role will split their time between: Primary and secondary research (40%); Content and thought leadership strategy (30%), Workshops and innovative ideation (15%), and; Managing resources, logistics and other admin tasks related to research practices (15%).

What will you do?

• Consulting: You will work closely with our portfolio companies and RBCx brand as an internal expert on human-centered design and research. You will help guide teams as they conduct research, ideate and build their brands through content and thought leadership.

• Research: Familiar with all aspects of research methods, is comfortable with end-to-end research activities. This will include quantitative and qualitative research with users, such as ethnographic research, concept testing, usability testing, surveys, and secondary research.

• Storytelling and thought leadership: Communicate research insights, knowledge, and ideas through compelling narratives to inform product teams and key stakeholders. Bridge this work with thought leadership, PR releases and external facing material working directly with senior leadership and content writers.

• Strategic Ideation (uncovering future opportunity areas): You will carve our future opportunities by leading collaboration with senior leadership, cross-functional teams, and stakeholders to develop innovative ideas by leading research and strategy sprints. Uncovering strategic and human-centered opportunity areas to expand our businesses.

• Facilitation: Lead the creation and facilitation of workshops designed to support product visioning, ideation, and other co-creative activities that bring cross-functional teams together towards a clear product direction. This may include half-day to multi-day design sprints to discover strategic solutions at the thematic, epic, or user story levels.

• Manage: Coordination of logistics and other administrative activities as it relates to design workshops, research and similar events. Participate in internal dialogue to advance the research discipline within RBCx; be an ambassador of user-centered design, delivering its value internally and externally.

What do you need to succeed?
Must Haves:

• 5+ years research experience

• Deep expertise and experience conducting qualitative and quantitative research to uncover human insights with a focus on solving business challenges

• Experience synthesizing research results into strategies and tactics

• Ability to work with cross functional teams to align on solutions

• Experience with content strategy and ongoing brand development

Nice-to-Haves:

• Data analysis experience and extensive quantitative research background

• Experience managing team members both formally and informally through mentorship

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-POST

Job Skills

Adaptability, Client Counseling, Consulting, Customer Relationship Management (CRM), Design, Detail-Oriented, Industry Knowledge, People Management, Professional Presentation, Research Analysis, Research Documents, Researching, Taking Ownership, Thought Leadership, Written Communication

Additional Job Details

20 KING ST W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-10-072025-11-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.