Job Description

Director, Data Insights, Automation & Technology Enablement, Chief Operating Office, T&O

WHAT IS THE OPPORTUNITY?

Leads the direction, oversight, and delivery of data-driven strategic initiatives, analytics & business intelligence functions within the T&O Chief Operating Office (COO). Reporting to the Sr. Director, T&O COO, provides strategic and operational support to the COO's senior leadership team and collaborates with leaders across T&O and RBC Functions (Finance, HR, etc.) to drive and deliver on data-centric strategic mandates and programs. This role will also enabling digital & automation capabilities that enhance the COO organization's effectiveness.

WHAT WILL YOU DO?

• Oversee the creation and delivery of actionable insights to support decision-making & actions across T&O to drive advancement of T&O strategic imperatives (AI & Digital Transformation, Operational Excellence, Business Agility, Talent, etc.).
• Partner with OC & planning leaders to spearhead data-driven initiatives across: finance, workforce, talent & experience / events, risk, real estate, projects, allocations & chargeback, capacity management and other areas relevant for performance management.
• Lead the development and implementation of a comprehensive data & analytics approach for the T&O COO, with a focus on aligning architecture, patterns, and tooling to the Enterprise Lumina platform. This should include the strategic shift to how data storage & data structures may need to change, in order to be easily integrated & consumed with Gen AI technology.
• Develop and maintain data pipelines / connections with both internal & external data providers to ensure “always-on” availability of data through automation and streamline data reporting effort and timing. Establish automated data quality checks / controls and implement corrective actions to maintain high standards of data integrity and accuracy.
• Manage the Data Insights & Intelligence team of data engineers, analysts, and developers, fostering a culture of innovation, collaboration, and continuous improvement.
• Collaborate with the T&O COO management team to align on operating model to efficiently engage with stakeholders (HR, Finance, planning), as well as delivery (from intake to prioritization and support). Mature the Data Insights & Intelligence function to become a trusted hub of data and insights across T&O.
• Lead the identification, prioritization, and implementation of process automation opportunities across the T&O COO team
• Enable & support technologies that power the T&O COO function: financial management, portfolio governance, performance management, workforce & talent, employee experience

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 10+ years of proven experience in data analytics, business intelligence, or a related field, with a strong track record of delivering impactful insights.
• Expertise in data governance and data quality principles and practices, including experience with Generative AI and its implications for data structuring and governance.
• Hands-on experience with advanced analytics tools, data visualization platforms, and machine learning techniques (Tableau or PowerBI, Snowflake or Databricks or AWS native services, Apache Airflow)
• Proven ability to lead and inspire cross-functional teams, fostering a culture of collaboration and innovation.
• Excellent communication and stakeholder management skills, with the ability to translate complex data insights into actionable recommendations.

Nice-to-have

• Experience in the financial services industry, particularly in banking or capital markets.
• Knowledge of cloud-based data platforms and technologies (e.g., AWS, Azure, Google Cloud).
• Familiarity with agile methodologies and DevOps practices in a data-driven environment.
• Ability to think creatively and solve complex problems in ambiguous situations.
• Comfortable working in a fast-paced, dynamic environment with multiple priorities and deadlines.

Job Skills

Application Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, System Applications

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-09-162025-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.