What is the opportunity?

The Bilingual Field Investigator is responsible for conducting timely and thorough, objective investigations for the Life & Health Claims Department. They will actively support and collaborate with our Corporate Investigative Services Team and the Life & Health Claims Team to mitigate and prevent fraud. They play a critical role in protecting the integrity of claims process, mitigating fraud risk, and ensuring compliance with regulatory and company policies and procedures

What will you do?

• Conduct in-person or on-site interviews, complete site visits, arrange surveillance and background checks as necessary

• Gather, verify, and analyze information from claimants, healthcare providers, employers, witnesses, and other relevant parties to identify potential fraud indicators in claim files.

• Assess the authenticity of claims documents, including medical records, death certificates, employment records

• Prepare clear, concise, and factual investigative reports

• Produce regular fraud reporting to senior leadership team

• Act as a liaison between our Life & Health Claims department & our Corporate Investigative Services team

What will you need to succeed?

Must have:

• Extensive experience in claims adjudication

• Knowledge of Life and Health insurance products across various business lines (Disability, Life, Specialty)

• Experience conducting investigations and interviews, site inspections and gathering evidence

• University and/or post-graduate degree

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs

• High level of written skills required (French and English)

• Valid unrestricted Driver’s License

Nice to have:

• Industry designations

• Experience in gathering and preserving evidence, and presenting the evidence before the court

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

#LI-ML1

Job Skills

Commercial Laws, Decision Making, Equal Employment Opportunity Law, Fraud Management, Fraud Monitoring, Fraud Prevention, Fraud Risk Management, Investigation Techniques, Investigative Interviewing, Legal Practices, Long Term Planning, Management Reporting, Quality Orientation, Surveillance, Waterfall Model

Additional Job Details

1 PLACE VILLE MARIE:MONTRÉALMontréalCanada37.5Full timeINSURANCERegularSalaried2025-08-082025-09-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.