What is the opportunity?

The Director, Process Efficiency and Management will play a critical leadership role in shaping the operational backbone of RBC Insurance. Responsible for the strategy, implementation, and management of end-to-end operational processes within the Client Acquisition and Service Teams, this leader will ensure operations are efficient, scalable, and aligned with business growth objectives. By driving process ownership, continuous improvement, and innovation, this role will help establish a best-in-class service model that not only meets regulatory and compliance standards but also delivers sustainable improvements to productivity, client experience, and profitability. This role is central to achieving our long-term strategic priorities and overall NIAT goals.

What will you do?

• Lead the strategy for designing, implementing, and managing end-to-end operational processes that align with Operations and Business objectives

• Champion a culture of operational excellence by embedding process ownership, continuous improvement, and accountability across the organization

• Monitor industry trends, emerging practices, and competitor activities to continuously refine processes, ensuring RBC Insurance delivers best-in-class service

• Collaborate proactively with Product Management, Corporate Underwriting, Digital & Data, and Sales partners to ensure operational processes support business objectives and project benefits are fully realized

• Evaluate and measure process changes to confirm delivery of stated benefits while identifying new opportunities for efficiency and scalability

• Support Operations teams in productivity and capacity modeling, enabling data-driven decision-making and resource optimization

What will you need to succeed?

Must-have:

• 10+ years of progressive leadership experience in Operations, Process Improvement, or Operational Excellence, preferably within insurance or financial services

• Proven track record of leading large-scale process transformation initiatives that delivered measurable efficiency, quality, and client experience improvements

• Strong business acumen with the ability to balance efficiency, scalability, compliance, and risk management

• Excellent collaboration and stakeholder management skills, with experience influencing senior executives and cross-functional partners

• Demonstrated ability to lead and inspire teams, building a culture of accountability, innovation, and operational discipline

• Strong analytical and problem-solving skills with experience leveraging data, capacity models, and metrics to inform decisions

Nice-to-have:

• Professional certifications (e.g., Lean Six Sigma Black Belt, PMP, Agile)

• Proven experience integrating digital, automation, or AI-driven solutions into operational processes

• Industry designations

What’s in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMississaugaCanada37.5Full timeINSURANCERegularSalaried2025-09-022025-09-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.