What is the opportunity?

The individual will be responsible for working closely with IC Teams, Middle and back office, and regional representatives from PH&N Front Office to ensure adherence to the standards, policies, procedures, rules and tools used in the group. The individual will work with Senior Manager Business Enablement and Strategic Initiatives, and VP, Business Operations to standardize best practices in the development and maintenance of client onboarding processing activities, and will maintain up to date operating procedures, and assist with training, change management, and day to day questions from the field.

What will you do?

• Serves as a direct support resource for front office teams on quantitative or technical matters related to client related activities.

• Raises and tracks project issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate level where required.

• Identifies operational gaps and makes suggestions to management for improvement. Supports assigned initiatives in developing near term and long-term business plans, strategies.

• Review, research, analyze and document client/stakeholder issues. Identify, track and resolve business system issues and inquires.

• Develops and maintains strong relationships with senior leaders and stakeholders. Communicates support needs and engages these groups in support of project execution. Collaborates with colleagues across the organization as required.

• Consistently seeks to contribute to an environment of continuous improvement and Collaboration by identifying operational and tactical risks/issues and recommending and implementing business resolution using the appropriate methodology across RBC WM Platforms.

• Assist in managing change management implications of specific projects across the PH&N branch network

• Creating and managing reports

What do you need to succeed?

Must haves:

• Ability to work on assignments of moderate scope, impact, and/or importance.

• Ability to apply knowledge, skills, and practices to perform a variety of assignments.

• Strong facilitation, communication, and interpersonal skills

• In-depth technical/operational knowledge of related RBC systems and Microsoft applications/tools

• Ability to work with minimum supervision, under pressure and tight deadlines to maintain a superior level of service

• Partner service focused, with a concern for order and quality

Nice-to-have:

• Effective communicates and can build rapport with management, team members, and other stakeholders.

• Be a team player by proactively sharing best practices with other team members.

• Ability to embrace organizational change at an individual and team level.

• Prior experience managing escalations and effectively prioritizing inquires.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Business Analytics, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Multi-Level Communication, Operational Delivery, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-08-262025-09-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.