What is the opportunity?

The GRM Operational Risk, Enterprise Advisory & Oversight (A&O) Team is responsible for integrating risk management best practices across the global A&O team towards achieving best-in-class 2LOD oversight and challenge execution.

The Director, Enterprise Advisory & Oversight-Governance & Monitoring will support the Senior Director in the development and execution of Operational Risk governance practices to drive robust risk oversight and escalation of material items ensuring excellence in oversight execution.

The primary purpose for the Director role is to establish clear expectations and timelines for OR presentations to senior management and Board committees, working in partnership with GRM OR leadership, and coordinate GRM OR activities related to elevating control environment. This individual will support the development of 2LOD Oversight and Challenge requirements through an integrated global lens and will establish the A&O Quality Monitoring program to support consistent risk oversight execution.

What will you do?

Act as a leader in ORM

• Drive a culture of integrity and behaviors that align to RBC’s Code of Conduct and professional standards
• Foster strong stakeholder relationships to enable active and collaborative working relationships across all lines of defence
• Work collaboratively across teams, enabling an engaged workforce who are effective, knowledgeable and adaptable
• Foster an environment of continuous personal growth
• Establish clear goals, objectives, and deliverables for the team based on GRM OR and Stakeholder priorities; monitor team progress and pivot to emerging priorities when needed
• Act as a thought leader within the broader operational risk management community
• Develop and lead quarterly strategy sessions (e.g. annual planning, reviews, workshops, etc.) including developing agendas, pre-work and post meeting minutes and action plans
• Lead effective team communication and change management initiatives
• Drive cross-team collaboration across GRM OR and A&O to leverage best practices and global consistency.
• Integrate and leverage the GRM GRO model.

Lead A&O Governance and Elevate the Control Environment

• Develop and implement Operational Risk governance practices to drive robust risk oversight and escalation to senior management and committees (as appropriate); working with GRM OR leadership, Enterprise Risk and other stakeholders to establish a forward calendar, including key dates and deliverables.
• Lead the elevating the control environment workstream relevant for A&O including producing data and analysis supporting 2LOD opinion, and support GRM OR workstreams where applicable
• Establish operating model to meet future business and risk management needs and integrate and leverage the GRM GRO model where applicable.

Enable Oversight and challenge practice and set best practices across Advisory & Oversight Team

• Establish 2LOD Oversight and Challenge requirements through an integrated global lens and build out a structured A&O Quality Monitoring program to support consistent risk oversight execution across required Operational Risk practices.
• Identify, lead and conduct horizontal reviews across A&O teams of risk practice results based on output from various OR practices.
• Support OR practice enhancement activities and strengthening A&O consistency for SMT sponsored initiatives and practice priorities.
• Support horizontal work efforts across A&O Team including development of A&O risk register, RCSA, A&O Scorecard, A&O Talent Management activities, including ad hoc requests from VP, Operational Risk A&O
• Leverage operational risk data and analysis to provide management with insights to support decision-making and enhancing execution and documentation across global A&O teams

Enable OR Governance, Regulatory and Reporting

• Responsible for establishing quarterly quality Monitoring program report inclusive of performance metrics with a focus on enhancing risk oversight execution across global A&O teams.
• Helps lead and support the Operational Risk Leadership Forum with a specific focus on execution of a strong communications strategy with first line of defence BU-ORM leads with a new enhanced objective to socialize key materials for ORC meetings, including sharing meeting decisions and outcomes to ensure strong alignment and engagement on Operational Risk Management initiatives and timelines.
• Support development of ORC forward meeting agendas and materials.
• Acts as the interface to regulators, supervisors, and statutory bodies, providing expertise and responding to requests as required related to governance or ECE activities

What do you need to succeed?

Must-have

• 7+ years in a combination of knowledge, skill and background in Operational Risk, Audit, Policy governance, Board or Committee Governance and/or Compliance within the Banking and/or financial services industry
• 5+ years of leadership experience managing teams, operating in a complex matrix environment with cross functional leadership experience
• Highly proficient in stakeholder management, senior management engagement, change management, strategy development, people management
• Deep knowledge of banking regulatory requirements and best practices related to risk management practices and methodologies globally
• Experience in procedure execution and quality monitoring
• Data mining and reporting skills, with the ability to explore new technologies to enhance operational risk management governance & reporting processes
• Undergraduate Degree

Nice-to-have

• Graduate degree or equivalent work experience
• Designation / Certification associated with Risk Management
• Proven relationship management skills and demonstrated strong level of engagement with peers and partners
• Strong negotiation skills and ability to partner with multiple stakeholders
• Strong ability to influence, motivate and effect change
• Ability to transform overarching objectives into executable plan
• Confidence to take on new ideas and challenge others
• Strategic mindset and capability in problem solving, simplification, efficiency
• Excellent facilitation, written and oral communication and senior management presentation skills

What is in it for you?

We thrive on the challenge to be our best, progressive thinking, to keep growing, and working together to build and deliver trusted reporting to help our stakeholders succeed and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities

Job Skills

Decision Making, Financial Risk Management (FRM), Information Security Management, Operational Delivery, Risk Management, Security Management, Strategic Thinking

Additional Job Details

20 KING ST W:TORONTOTORONTOCanada37.5Full timeGROUP RISK MANAGEMENTRegularSalaried2025-07-232025-08-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.