The Senior Manager, Strategy & Business Operations plays a critical role in leading the strategy, technology investment planning, financial management, operational governance, and communications across Enterprise Platform Services organization. The role interfaces with Strategy, Performance Management, Finance, HR, Delivery, Risk, Product Management, Procurement, and Technology Service leaders and stakeholders to ensure smooth business operations and alignment to enterprise goals.

This role will focus on strategic planning and analysis, financial planning and management, department communications, business operations, governance, and reporting – ensuring IT infrastructure initiatives align with the bank’s broader objectives. This individual will collaborate with senior leaders to enhance decision-making, operational efficiency, and stakeholder engagement by generating actionable insights.

What Will You Do?

• Lead the development and tracking of multi-year strategic roadmaps, annual goals, and key initiatives in alignment with business priorities.

• Manage business reviews (QBRs, BRDs), performance dashboards, and executive reporting to ensure timely, data-driven insights across KPIs, financials, risk, and operations.

• Oversee headcount planning, resource utilization, and capacity forecasting to optimize workforce efficiency and support business growth.

• Lead vendor governance including performance monitoring, SLA compliance, and cost/risk management; ensure adherence to corporate compliance standards.

• Champion process improvement and automation initiatives to enhance reporting accuracy, team efficiency, and overall business management practices

• Manage monthly financial forecasts, monitoring spend, variances, and accruals. Review and validate large vendor invoices to ensure accuracy and alignment with contract terms.

• Track and manage enterprise software license usage, renewals, and cost allocation.

• Provide clear, actionable financial insights to support strategic decisions and cost optimization
  

What do you need to succeed? Must-have:

• Bachelor’s degree in Business, Math, Finance, IT, Communications, or a related field or equivalent experience.

• Previous experience in strategy, business management, finance, business operations, or business analysis

• Previous experience managing monthly financial forecasts, monitoring spend, variances, and accruals

• Previous experience managing performance dashboards, and executive reporting to ensure timely, data-driven insights across KPIs, financials, risk, and operations

• Proven ability to lead cross-functional initiatives, influence senior stakeholders, and drive business improvements.

• Proficiency in Microsoft Office tools (PowerPoint, Excel, Word) with experience creating executive-level presentations and reports

• Proven experience supporting project governance activities including strategic initiative tracking, SLA reporting, and PARs.

• Ability to translate complex technical concepts into clear, business-friendly messaging

Nice-to-have

• Experience in financial services, banking, or similar regulated industries

• MBA

• Some knowledge/understanding of IT infrastructure components, including data centers, storage, networks, and enterprise platforms.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

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Job Skills

Banking, Banking, Business Acumen, Business Appraisals, Business Management, Business Operations, Business Process Design, Business Process Modeling, Communication, Configuration Management (CM), Cross-Functional Leadership, Cross-Functional Teamwork, Data Analysis, Executive Reports, Financial Acumen, Financial Systems, Fiscal Planning, Implementation, Information Technology (IT), IT Budgets, IT Financial Management, IT Strategic Planning, Management Reporting, Microsoft Excel, Microsoft Office {+ 19 more}

Additional Job Details

330 FRONT ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-07-082025-08-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.