The Client Analytics Product Rollout & Customer Success role combines product and change management expertise with a strong focus on client satisfaction and success. This individual will partner closely with the technology Product Management teams and Capital Markets business users to lay out user onboarding and rollout strategies, provide written communications, arrange & provide training, and cultivate ongoing user adoption of our CRM & Client Analytics products. This role is responsible for ensuring users effectively utilize these tools to achieve their business objectives.

What is the opportunity?

The Client Analytics Product Rollout & Customer Success role combines product and change management expertise with a strong focus on client satisfaction and success. This individual will partner closely with the technology Product Management teams and Capital Markets business users to lay out user onboarding and rollout strategies, provide written communications, arrange & provide training, and cultivate ongoing user adoption of our CRM & Client Analytics products. This role is responsible for ensuring users effectively utilize these tools to achieve their business objectives.

What will you do?:

• Collaborate with CRM & Client Analytics Product teams to define and execute rollout plans, including communications, training, reinforcement, and value tracking
• Lead as the critical bridge between our technology teams and Capital Markets from first phases of application launch, to subsequent phases throughout the product lifecycle
• Own communication and marketing efforts for strategic rollouts and further phases of enhancements, maximizing existing channels and seeking out new and creative ways to engage end users
• Provide training and drive adoption of end user products, increase roadshows, awareness and usage across Capital Markets. Track and monitor rollout statistics and demonstration attendance; utilize business partnerships to enforce or improve on training attendance
• Develop and deliver ongoing materials and creative workshops to educate users on product functionality and best practices
• Proactively monitor client usage and identify opportunities to increase product adoption and engagement. Create and maintain customer success metrics, ability to contribute compelling content for senior management consumption

What do you need to succeed?

Must have:

• Bachelor's degree in business, finance, computer science, or a related field with minimum 3+ years of experience in product management or customer success rollout, or a related field within financial services
• Excellent documentation, attention to detail with Strong knowledge of Office applications i.e., PowerPoint
• Ability to build and maintain strong relationships with clients and internal stakeholders
• Strong analytical and problem-solving skills

Nice-to- have:

• Knowledge of Capital Markets products such as FX, Rates, Credit, Futures, Commodities, Loans, Equities, M&A, etc.
• Experience with end-user Banking or Global Markets tools preferred
• Experience with Agile development methodologies preferred

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Opportunities to work with the best in the field

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

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Job Skills

Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Relationship Management, Results-Oriented, Waterfall Model

Additional Job Details

ROYAL BANK PLAZA, 200 BAY ST:TORONTOTORONTOCanada37.5Full timeCAPITAL MARKETSRegularSalaried2025-07-072025-08-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.