What is the opportunity?

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally.

RBC Investor Services Malaysia is a processing center of operational excellence supporting 11 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 22/7 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally

Working Hours : 3pm-12am / 4pm-1am

Region : Europe

What will you do?

• Completion of all payments are completed within the agreed timeframe
• Completion of all manual payments within the agreed timeframe
• Ensure accuracy of processing in accordance RBC Investor Services’ expectation
• Assist supervisor in day to day operations of the process
• Seek ways to enhance and improve process flow and environment
• Resolution on queries for STE and Manual payments
• Completion of knowledge/training within process in accordance to established learning curve
• Adherence to risk factors and seek ways of mitigation
• Ensuring that all internal cut-off time are adhered to
• Posting of payments in accordance to procedures
• Acts as the primary checker to ensure quality of output in maintained per the stipulated SLA
• Deputies Supervisor during his/her absence
• First escalation point for Administrator for exception investigation
• Perform the dual checker role
• Responsible to maintain internal error log based on the error identified during dual checks.
• Adhere RBC Investor Services’ core standards
• Completion of all report’s to relevant processing departments in a timely manner
• Ensure outstanding items are assigned and individual departments/financial institutions are chased for resolution
• Resolution of payment queries in a timely manner
• Completion of all assigned task within agreed deadline
• Provide coaching to other team members to ensure cross-training of all aspects of funds in order to gain satisfactory cover
• Cover for departmental Supervisor in his/her absence
• Assisting line manager with work load allocation amongst team members
• Establish as the single point of contact for process specific escalations
• Responsible to ensure team meet all internal and external cut-offs, escalate if in doubt of being able to meet the cut offs
• Participate in Change UAT and regression testing
• Identify and highlight streamlining opportunities
• Train new joiners in the BAU processing

What do you need to succeed?

Must-have

• Good written and verbal communication skills.
• Ability to use initiative.
• Excellent attention to detail.
• Good interpersonal skills and networking abilities with sub-custodians and internal departments.
• Ability to work as part of a team or alone to achieve collective goals
• Good organisation skills and ability to prioritise workloads to meet tight deadlines.
• Be able to work under pressure.

Nice-to-have

• Must possess a thorough and methodical approach to the accurate processing of payments.
• In depth knowledge and experience of cash payment.
• Milvus system knowledge
• SWIFT Knowledge

What’s in it for you?

Our client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYAPutrajayaMalaysia40Full timeWEALTH MANAGEMENTRegular2025-07-032025-07-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.