What is the opportunity?

As part of the Group Risk Management (GRM) Enterprise Issue Management (EIM) Office, the Senior Manager, Enterprise Issues Management will support the day-to-day coordination, data quality, reporting activities, for EIM. You’ll work closely with stakeholders across the three lines of defense, specifically with partners in Risk, IT, Compliance, and Internal Audit to help ensure the EIM system and processes are operating smoothly and aligned with Policy/ Standard expectations.

A recent multi-year bank-wide program established a new single EIM system. To ensure continued evolution of issues management a new team (EIM Office) is being established to:

• Ensure ongoing evolution of Issues management methodology and tooling
• Provide ongoing training and support on new policy and standard
• Drive issue quality monitoring and control
• Provide operational support for both system and issue reporting.
• Facilitate change prioritization
• Design of prioritized changes working closely with all stakeholders
• Drive organization change management to all impacted stakeholders

What will you do?

• Issue Quality
  • Support ongoing maintenance and monitoring of the EIM system and related workflows
  • Assist with data quality reviews and follow-up with stakeholders to address gaps
  • Manage KPIs for the EIM Office to support outcome-based reporting on issue quality
  • Maintain EIM Office documentation, including procedure, processes, and decision logs

• Issue Management Education
  • Support with the development of targeted learning and communication across all lines of defense to support effective execution of requirements in Issue Management Policy and Standard
  • Respond to general inquiries and support stakeholder engagement across the enterprise

• Methodology
  • Support with the updating the EIM Policy and Standard to ensure the documents continue to drive effective and efficient risk management across all lines of defense in line with leading industry practices, and meet the expectations of RBC’s external regulators
  • Support with the monitoring of policy adherence, including the creation of analytics and escalating non-adherence through appropriate governance channels.

What do you need to succeed?

Must-have

• Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines
• Strong attention to detail and a commitment to accuracy and completeness
• Solid written and verbal communication skills
• Ability to work effectively in a collaborative team environment and build relationships across levels
• Bachelor’s degree in related discipline or an equivalent amount of professional experience

Nice-to-have

• Previous experience working in Risk Management
• Experienced working across geographies and in a matrixed environment
• Experience working in a Quality Control team
• Experience in process design and monitoring
• Comfort working in a fast-paced, evolving environment

What’s in it for you?

We thrive on the challenge to be our best and encourage progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Change Management, Communication, Facilitation, Financial Instruments, Fraud Risk Management, Issue Management, Long Term Planning, Management Reporting, Operational Risks, Oral Communications, Organizational Change Management, Policy Compliance, Quality Monitoring, Risk Control, Risk Management, Time Management, Waterfall Model

Additional Job Details

20 KING ST W:TORONTOTORONTOCanada37.5Full timeGROUP RISK MANAGEMENTRegularSalaried2025-07-022025-07-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.