Join our dynamic team as a Supplier Management QA Analyst working in T&O’s Supplier Management Office (SMO). You will be enabling quality assurance on T&O’s third-party due diligence within RBC’s SRMA (Supplier Risk Management Application) system equipping the business and our partners with meaningful insights and actionable advice on their third-party engagements.

This role is essential in supporting the identification and mitigation of inaccuracy in our third-party engagements. As a result of work performed as part of this role, you will greatly contribute towards the implementation aimed at improving of our data and by extension the critical aspects of our portfolio.
Your expertise will be crucial in driving change and overall improvement across the T&Os organization’s approach to theirs SRMAs.
The position will offer opportunities to work across the T&O SMO, our businesses, and make a significant impact to our overall portfolio

WHAT WILL YOU DO?

• Support the development of the 1st Line of Defense (1LOD) quality assurance control program, coordinating across multiple subject matter areas.
• Support the development of the framework for quality assurance reporting across the 1LOD teams; develop reports for Sr. Mgmt. and committees on QA metrics, trends, root causes and resolutions.
• Conduct Quality Assurance control reviews for supplier monitoring activities and other artifacts for conformance to RBC Enterprise Third Party Risk Management Policy and all applicable standards and procedures.
• Research and report on inconsistencies discovered in ongoing monitoring activities and track those inconsistencies through to resolution in partnership with the T&O SMO Risk Leads
• Interact daily across businesses on the full range of supplier management matters related to compliance, multi discipline service quality, and/or transformational change (processes and technologies
• Provide risk awareness and training to colleagues in support of RBC Enterprise Third Party Risk Management Policy and all applicable standards and procedures.
• Escalate issues to management as required; work to resolve issues as needed.

WHAT DO YOU NEED TO SUCCEED? Must have:

• Degree or Diploma in relevant field, coupled with experience in Third Party Supplier management, IT Risk management practices in the financial services industry
• Previous experience ensuring supplier risk management processes are robust, effective, and compliant with regulatory requirements
• Previous experience conducting Quality Assurance control reviews for supplier monitoring activities
• Strong reporting skills, including previous experience reporting on inconsistencies discovered – skilled with Excel
• Demonstrated excellence in written and oral communication. Must be skilled at presenting information clearly and persuasively to different stakeholder groups

Nice-to-have:

• Industry Insight: An understanding of the financial services industry or technology sector, coupled with a familiarity with regulatory environments
• Previous experience supporting technology teams
• Interest in AI and innovation -knowledge of SaaS, data management concepts and governance practices

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-HYBRID

#LI-POST

Job Skills

Analytical Thinking, Communication, Interpersonal Relationship Management, Risk Management, Teamwork, Third Party Risk Management, Vendor Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-02-272025-06-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.