What's the opportunity?

You will work directly with the Personal and Commercial lending line of business owners to develop and design sound Fraud Management practices. You will set the overall Fraud Strategy and ensure the effective balance between fraud loss, client experience, operational costs, and risk management framework. You will lead forecasting and planning processes for Fraud Management, partnering with Data Scientists, Product Managers, Business Risk Leaders, Corporate Investigation Services, and Group Risk Management. You will provide business leaders and senior management within Fraud Management with analysis and insights on trends and overall performance.

What will you do?

• Responsible for delivery of AI and Digital transformation across retail and commercial lending products
• As the strategy owner, evaluate performance and continue to adjust and improve strategy as the fraud landscape evolves, and drive the roadmap and set the strategic direction for fraud strategy at product level
• Responsible for identifying emerging fraud risks, shaping product and process design to reduce exposure, and collaborating across fraud operations, risk, analytics, and product delivery teams to implement scalable and customer-centric solutions
• Perform data analysis to develop a fact base for business cases, which may be required for technology or FTE investment
• Build the case to bring strategies to market, work with business and technology teams to implement them and see your work product to delivery lifecycle in real time
• Lead and present monthly/quarterly fraud updates to senior stakeholders
• Understand internal and external fraud schemes, business partner objectives, technology capabilities, and develop strategic plans for addressing new and existing fraud risks

What you need to succeed

Must have:

• Credit Risk Strategy/Fraud strategy experience
• Solid product experience in Personal Banking or Commercial Banking
• Product management experience with ability to create product roadmaps
• Ability to drive execution with technology teams and leverage data analytics in decision making
• Ability to effectively collaborate with partners and stakeholders in a matrix environment
• Professional oral and written communications skills, and ability to present to a senior audience and provide compelling evidence towards a course of action
• University degree or higher

Nice to have:

• Advanced business degree or graduate degree in a quantitative field of study

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

Job Skills

Business Process Improvements, Ethical Business, Fraud Risk Management, Matrix Management, Operational Risks, Performance Management (PM), Resource Coordination, Risk Management, Stewarding, Vision Alignment

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTORONTOCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-06-062025-06-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.